Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!
Incident Manager Role:
Description: The Incident Manager is responsible for the command and control of significant incidents, ensuring that restoration of service is achieved as quickly as possible.
Roles and Responsibilities:
Maintain the Incident Management System including:
Tracking of activities to resolve business impact
Facilitation of and participation in incident conference bridge to ensure effective incident handling and resolution
Maintenance of incident tickets to ensure data quality
Execution of the enterprise Incident Management process, including management of incident queues, escalation as required to ensure that incidents are being resolved timely.
Update incident records with appropriate data including business impact, application affected and relevant details regarding incident resolution.
Hand off to, and participate in, the Post-Incident review process
Effectively interface with the Change and Problem Management Teams
Proactive incident management, ad hoc Incident Management assignments, and other IT Service Management tasks as required to maintain operational stability
Qualification and Skills:
Bachelor’s degree or equivalent
ITIL Foundations certification preferred
Minimum 5+ years incident management experience
Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution
Excellent written and verbal communication skills, especially the ability to communicate on infrastructure, security, and risk-related concepts to technical and non-technical audiences
Ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization
Strong organizational skills –the ability to handle multiple tasks simultaneously
An ability to act quickly, pragmatically and assertively under pressure to prioritize and resolve technical issues.
Self-motivated to initiate, originate action and be responsible for consequent decisions.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process. Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn.
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