Sagenext Infotech LLC Looking for Help Desk| Tech Support| International Voice Process| US Client Support-35k at Noida, Uttar Pradesh Full Time

Greetings from Sagenext Infotech LLC!

We are looking for an enthusiastic Technical Support – Associate to join our growing team.

Job Description

Responsibilities:
1) Install and Configure Windows Servers
A Technical Support Associate’s main responsibility is to install and set up Windows systems
and servers. You need to develop servers and provide support to individual users to ensure that
The system works reliably and quickly. You may also answer the user questions throughout the
setup and installation process. In this role, you as a windows administrator also build the server’s
back-end architecture, including databases and scripts for specific applications and user needs.
2) Provide Technical Support and Guidance
You also provide technical support and guidance to users and other administrators. In many
cases, you will work closely with the IT departments and professionals to
answer technical questions or resolve issues with server performance and access. You may
directly install and maintain Windows-based programs for end users and help debug these
applications so that they work with Windows servers.
3) Perform System Maintenance
You will also conduct system maintenance activities, usually on the server back end. This aspect
of the role requires you to review error logs and user-reported errors and identify stable and
reliable solutions. Frequently, you need to work directly with the system’s code base to make
necessary changes and then deploy those changes throughout the server.
4) Monitor System Performance
In addition to maintaining Windows systems and servers, Technical Support Associate also
monitors the performance to reduce interruptions and server crashes. This can involve
monitoring daily traffic logs and reports or working directly with end users. If you identify any
potential issues or bugs affecting server performance, you may develop and deploy proactive
solutions to ensure system usability across the organization.
5) Create System Backups
Technical Support Associate also performs system backups according to company or industry
standards. You may create the system backups weekly, daily, or more frequently depending
on server space and a particular business’ needs. This helps to ensure that the system can be
quickly recovered after a crash or other outage and supports data integrity by ensuring that vital
information is not lost during an outage.
4) Maintain System Security
You may also maintain system security by noticing faults within the server’s architecture. This
Part of the job requires extensive knowledge of viruses and other sources of server vulnerability
and requires them to develop and deploy protection measures, particularly when pushing out
system-wide changes that can open up new vulnerabilities.
5) Knowledge about Virtualization Technology
Applicants with the knowledge of virtualization technology like Hyper-V and VMware will be
preferred.

Requirements:
1. Prior experience in tech support, desktop support, or a similar role.
2. Proficiency in Windows/Linux/Mac OS etc.
3. Experience with remote desktop applications and help desk software.
4. Strong communication skills.
5. Basic knowledge of cloud hosting and application hosting.

About Us:
Sagenext Infotech, a US-based cloud hosting company working for CPAs and other finance and
accounting professionals. We provide complete cloud hosting solutions for major software
programs like Quickbooks, Sage, Drake, ACT and Lacerte.

For more information, please visit our website www.thesagenext.com
Location: Sagenext Infotech Pvt. Ltd.,
C-10, First Floor,
Sector-3, Noida, U.P- 201301

Experience: 1-5 years
Job Type: Full-time, Work from Office.
Salary (20k to 35k)
Shift: US Process (Night Shift)

Feel free to reach out to me for any queries or concerns.
Reply by sending your resume, If you are interested

Thanks

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹35,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• International Voice Process: 1 year (Preferred)