Network Operation Center (NOC) Engineer / Technician
Location : Noida, Sector 3.
Experience : 2 – 5 Years
Salary : 18,000 to 40,000 per month
Roles : –
1. To provide 24/7 network health investigation and signal to report by using network monitoring
software.
2. To review general clean-up of ticket queue received either from internal stakeholders or
external.
3. To ensure timely resolution to incident tickets of customers.
4. To ensure routine follow up with consumers via e-mails, phone calls, or chat.
5. To fix network problems as and when recorded.
6. To perform the carrier route testing for the network communication device.
7. To supervise an active queue of trouble tickets through resolution and closure.
8. Monitor IT functions of managed service providers and customers.
9. To provide top class remote service and on-site support to customers as per the SLA.
10. To research and propose solutions to address customer requirements.
NOC Technician Responsibilities: –
1. Collaborating with the IT team on the development and maintenance of network
infrastructure.
2. Providing technical end-user support, performing troubleshooting, and resolving network
issues.
3. Maintaining internet domains and enhancing intranet performance.
4. Running diagnostic tests on the communication between computers, routers, modems, and
servers.
5. Installing, configuring, and updating networking accessories for end-users.
6. Optimizing server capacity and performance to keep up with demand in network traffic.
7. Developing data security, backup, archiving, and retrieval procedures.
8. Training junior IT staff and providing on-site field technicians with remote technical support.
9. Enhancing network security, as well as documenting network processes, repairs, and cabling
layouts.
10. Keeping informed of advancements in network infrastructure and technologies.
NOC Technician Requirements:
1. Bachelor’s degree in computer science, information science, or specialization in network
engineering.
2. Certified Cisco, CompTIA, or Microsoft network professional preferred.
3. A minimum of two years’ experience as a NOC technician, or similar.
4. Advanced knowledge of network technologies, connectivity, protocols, and security.
5. Superb analytical and problem-solving skills.
6. Great interpersonal, communication, and collaboration abilities.
7. Excellent organizational and time management skills.
8. On-call availability outside of business hours to resolve urgent network issues.
Work-flow:
1. Monitor systems: Using diversified tools to monitor the performance and capability of
computer systems.
2. Troubleshoot problems: Working to triage or troubleshoot the issues within their defined
areas.
3. Track issues: Tracking and documenting all defects and resolutions in detail through a
designated ticketing system.
4. Report incidents: Escalating complicated issues to management, other IT resources, third
parties, and/or vendors, as appropriate.
Drop your resume or call
7678132683
Job Type: Full-time
Salary: ₹18,000.00 – ₹40,000.00 per month
Schedule:
Supplemental Pay:
Ability to commute/relocate:
Experience:
Speak with the employer
+91 7678132683
Job Description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location...
Apply For This JobPosition: Senior Business AnalystLocation: Delhi/Chandigarh/HyderabadDuration: Fulltime Business Analyst who needs to involved from business requirement gathering activity and interacts with...
Apply For This JobJob Responsibilities: Work together with employers to better understand the key requirements for a position Filter out prospects and compile...
Apply For This JobRequires working technical knowledge and expanded conceptual knowledge of IT operations. Works under a moderate level of guidance and direction....
Apply For This JobCareer Area: Information Technology Job Description:“JOB PURPOSE: To evaluate and implement proposed program changes or additions to systems and programs....
Apply For This JobAbout Nokia We create the critical networks and technologies to bring together the world’s intelligence, across businesses, cities, supply chains...
Apply For This Job