Sahyadri Hospital Pvt.Ltd Looking for Job Description Service Manager – Information Technology at Pune, Maharashtra Full Time

Job Description Service Manager – Information Technology

Department –Information Technology

Job Objective We are looking for an experienced Service Manager to join our team. As a Service Manager, you will be responsible for analyzing, studying, and implementing new ITSM system solutions and ITIL best practices. You will be monitoring current processes and implementing new solutions with the goal to improve overall service efficiency. You will be working in our COE (Centre of Excellence) team of engineers and developers who are proficient in IT, security, programming and software development.

Service Manager duties and responsibilities

• Coordinating interfaces between ITSM and other processes, including service level management, information security management, availability management, capacity management and business continuity management
• Ensures effective and efficient day to day operation with adherence to Request, Incident, Problem and Change Management processes and procedures within timeframes set by severity levels engaging various IT partners as required
• Ensures transitioning of applications in Development to Maintenance is done effectively with thorough analysis of impact of changes to operational processes and standards
• Act as the operational owner of all IT systems and processes
• Act as single point of contact (SPOC) for IT in the region for escalations and future business plans or activities only
• Provide IT service vendor oversight for the key vendors supporting the Operating Companies and sites
• Developing and maintaining the ITSM process in accordance with the overall business continuity management requirements
• Implementing and maintaining the ITSM Plans and recovery plans to ensure that, at all times, the recovery objectives of the business can be achieved
• Regularly testing the ITSM Plans for effectiveness, reviewing the results and taking action to overcome the identified deficiencies
• Supporting the ITSM Plan execution during the invocation and restoring the service back to normal operating conditions.

Desired Candidate Profile

• To be able to understand strategic and operational technology environments and services and how they come together to underpin the product
• Excellent organizational skills and ability to multitask multiple activities
• 4 or more years of experience leading an IT support organization required
• Aptitude to present financial and business requirement information in the form of a business case and drive project through governance and implementation
• Bachelor Degree in Information Technology related with ITIL & PMO knowledge or certification
• Seasoned in people management / team leadership skills

Interested candidate can share resume / call/ WhatsApp on Nine Six Seven Three Three Three Zero Four Three Seven

Job Type: Full-time

Salary: ₹1,500,000.00 – ₹1,800,000.00 per year

Schedule:

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 5 years (Preferred)

Speak with the employer
+91 9673330437