SailPoint Looking for IT Engineer at Maharashtra Full Time

SailPoint, the industry leader in Identity Security, is seeking an experienced and dynamic IT professional to support SailPoint crew members. This position will be responsible for providing technical support to SailPoint crew members in their respective region as well as coordinating escalations, logistics and other support needs for team members globally.

Responsibilities

Be the first point of contact for all technical support issues

Escalate trouble tickets to our infrastructure and development teams as appropriate

Coordinate end user support with other Helpdesk team members or teams

Perform basic Active Directory/O365 administrative tasks

Perform hardware and software maintenance / troubleshooting on all end user equipment

Perform preventative maintenance on equipment and software

Provide support and assistance to local and remote employees

Track and document your work clearly and efficiently

Assist with administering new and existing systems and software

Create documentation of solutions to reported issues, resolution steps, support procedures

Document processes and take inventory of systems

Perform other duties as assigned

Minimum Requirements:
Experience creating documentation, how to articles or equivalent

Proven troubleshooting abilities with a strong customer service orientation

Ability to effectively prioritize and execute tasks, be organized and manage your time

Ability to exercise good judgement

Ability to setup, install, configure, and troubleshoot basic Windows and Mac applications

Excellent oral and written communication skills

Excellent self-task management skills

Familiarity with setup, install, and configure of Android and iOS devices preferred

Familiarity with automated provisioning tools, service desk software preferred

Customer service oriented

Education:
HS Diploma or equivalent

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.