Salesforce Hiring For Technical Support Engineer at Hyderabad / SecunderabadTelangana ,  Full Time

Job Category
Customer Success GroupJob Details
Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we’re delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes and one of Fortune’s 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success
Role Scope: Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.
Shift Timings: AMER & EMEA
Work during European Time zone (12:30 PM – 09:30 PM) IST or (1:30 PM to 10:30 PM) IST – Depending on Daylight Savings Time
Work during Amer hours (Pacific Time zone – 08:30 PM/09:30 PM IST) and (Eastern Standard Time – 5.30 PM/6.30 PM IST onwards depending on Daylight Savings Time), work hours can change depending on Business requirements
Role & Responsibilities:

• Assist 3rd-party developers to troubleshoot their integration with salesforce.com APIs and implementation of other Salesforce.com Products
• To work with the Front-End Web Developers and Database Administrators and deliver excellent customer experience
• This involves debugging, troubleshooting and owning responsibility to see that the issue is fully resolved
• Provide feature explanation and coding best practices
• Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

Required Skills/Experience:

• BTech/MTech/MCA preferred with a strong academic record
• At least 2 years of experience in software development
• Strong programming skills in C/C++, Java/J2EE or .NET
• Excellent understanding of Computer Science fundamentals as demonstrated through a superior academic record
• Experience in developing either user interface or system-level software
• Understanding of Internet technologies: Firewalls, web servers, web proxy servers, etc.
• Understanding of database concepts, Data management (Oracle/RDBMS/SQL)
• Understanding of Web Services (SOAP, REST, WSDL, XML, XSLT, XQuery)
• Excellent written and verbal communication skills
• Technical Support experience preferred
• Ability to communicate technical concepts clearly and effectively
• Analysis, troubleshooting, and problem solving expertise
• Ability to effectively prioritize and escalate customer issues
• Ability to quickly and effectively understand and translate product and business requirements into technical solutions whilst adhering to the agreed specification
• To timely update the tasks per the severity levels
• Effective communication and interpersonal skills to be able to establish rapport with people at all levels
• The ability to work in teams as well as independent
• Take a proactive approach to work without close supervision
• Should be patient, persistent and attentive to details with strong work ethic and Organizational Skills
• Positive attitude

Accommodations

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