Role & Responsibilities:
. Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce products. This involves debugging, troubleshooting, and ensuring issues are fully resolved.
. Developing and maintaining technical expertise in assigned areas of product functionality.
. Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
. Providing feature explanation and Salesforce coding best practices.
. Managing customer expectations and the customer experience to improve customer satisfaction.
. Actively maintaining and participating in job-related training activities.
. Demonstrating the ability to research, document, and prioritize customer issues, using internal tools and partner concern teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
. Multitasking and performing effectively under pressure.
. Creating and curating knowledge content. Meet the monthly goals on KPIs such as CSAT, Productivity.
Experience/Skills Required:
BTech/BS degree in a technical field preferred with a strong academic record.
2 to 4years engineering / programming work experience.
. Lightning Experience – Lighting Web Components & Aura
. Modern Javascript
. Apex(Synchronous and Asynchronous)
. Integration – REST/SOAP/Bulk API
. Debugging/Troubleshooting Errors
. Visualforce
. Sites/Communities/Force.com
. SOQL/SOSL
. Deployment- Metadata API/ANT Migration tool/CLI
. Flows/Process Builder
. Authentication, SSO/Auth Provider
. Event driven architecture – Platform Events, Streaming API, Change data capture
. Field Service Lightning (FSL)
Mandate- Mandarin Language Expert – Proficient in Mandarin language in Read, Write n speaking skillsAccommodations
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and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .
Salesforce welcomes all.
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