Salesforce Looking for Salesforce Admin – Associate Technical Support Engineer at Hyderabad, Telangana Full Time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Job Description -Salesforce Admin profile

Salesforce Admin Salesforce.com is the global leader in customer relationship management

(CRM) software. We pioneered the shift to cloud computing, and today we’re delivering the next

generation of social, mobile, and cloud technologies that help companies revolutionize the way

they sell, service, market and innovate-and become customer companies. We are the fastest

growing of the top 10 enterprise software companies, the World’s Most Innovative Company

according to Forbes, and one of Fortune’s 100 Best Companies to Work For. Our “more human,

less corporate” culture is built around doing work that matters, winning as a team, and

celebrating success. Join the #FutureForce team as an intern or a new college grad and get on

the path to your #dreamjob.

Role Scope: The support Engineer profile gives you the opportunity to expand your expertise

across the Salesforce Platform. Working with developers from other companies and helping

them find solutions to their business cases will always keep you engaged and motivated at

work. Learning opportunities are limitless. Support engineer profile is one of the best

opportunities to master Salesforce Platform and achieve your career goals.

We operate 24×7 which can involve working during one of the below shifts determined as per

business need

While we have 5 days a work week, it is not necessary that the weekend is Saturday and

Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours

(Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM

IST onwards depending on Daylight Savings Time)

EMEA hours – 12:00 PM/1 PM/2 PM IST onwards depending on Daylight Savings Time

APAC hours – 5.30 AM IST onwards work hours are subject to change depending on business

needs.

PREFERRED QUALIFICATIONS & SKILLS:
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.

2-5 years of Salesforce Administration experience with prior experience Customer

Support / Enterprise Product and Support is preferred

Must demonstrate exceptional verbal and written communication skills, communicate

effectively with the customers and at all levels of the organization

Salesforce Administrator / Advanced Administrator / Platform app Certifications are

preferred along with the ability to Keep up to date with Salesforce releases, features,

security patches, and best practices.

Exposure working and Understanding of Salesforce out of the box functionalities like

(But not limited to) Objects, Roles, Fields, Customisations, Approval processes,

Validation rules, Data loader, Workflow rules, Process Builder, Flows, Sandbox Lifecycle,

Deployments, changesets, Managed Packages, territory management, Quotes, Person

accounts, data management, data loader, communities, etc with a thorough

understanding of the constraints of the SFDC platform

Knowledge of building/troubleshooting reports and dashboards. Knowledge of Tableau

CRM will be added advantage

Knowledge of Exchange servers, Mobile Platforms (iOS & Android), Salesforce Apps,

Salesforce for Outlook, Lightning Sync , Einstein Activity Capture , Files Connect , Email

Delivery – Email Infrastructure, Email Security, Email Relay and Debugging.

Knowledge of Salesforce security products including event monitoring, encryption, audit

trail, data masking and Shield

Exposure to Apex, Visualforce, Triggers, API’s, Flow, Governor limits etc will be an

added advantage

Working exposure across Salesforce Core cloud products (Sales, Service, experience)

and Salesforce Cloud consultant certifications will be added advantage

Ability to place the customers first at all times and effectively prioritise, escalate

customer issues as required

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

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