Job Category
Customer Success Group
Job Details
Salesforce Industries is looking to expand our Customer Success team by hiring
talented and hardworking Industry Solution Architects for Financial Services Cloud Industry. Salesforce Industries’ goal is to deliver rapid, value-driven customer solutions forcomplex business problems. Our Industry Solution Architects play a key role in determining the efficient use of the Industry product in the customer environment.
We are looking for industry experts who are passionate about the digital transformation of Financial Services Cloud and customer experience.
Your responsibility is to understand the customer’s business requirements, design, and configure the desired solution. This is a focused team of industry experts whose mission is to work with our largest and most meaningful customers and implementation partners to deliver solutions that delight the customers.
Responsibilities
Effective in working with customers, including business executives, business analysts, and IT development staff
Effective in understanding business needs and distilling the information into business and technical requirements
Comfortable working with complex business requirements and translating into the design of solutions, including insurance product configuration, rate models, user stories, business rules, etc.
Speed is paramount. This team is nimble and is the fulcrum to accelerate the delivery of the solution for customers.
A collaborative and empathetic relationship with the business stakeholders will be central to your role. Your commitment to their success should never be in doubt.
You’ll be a key channel back to the Salesforce Industries product management team as they look to drive innovation and improvements into future releases of Industry Cloud products.
If you enjoy working with customers to help them succeed and thrive on working with leading-edge technologies, this is the role for you.
This role will require travel to customer locations.
Industry Experience- Financial Services
At least 10+ years of Financial Services Industry Experience
Financial Services – Wealth, Retail, Asset, Commercial, Mortgage sub vertical solutions etc.
Involved in at least 2 to 3 E2E Digital Transformation programmes
Experience
Engage business users to understand requirements and create solution designs
Help in mapping business requirements to Salesforce Industry
product functionality
Identifies ‘What to implement’ in Industry CRM and ‘Solution’ level designs
Able to evaluate the long-term impact of implementing a capability – Any conflict
or limitations, impact on operations, roadmaps, or upgrades
Knowledge of modules (Omnistudio, Claims, Households, ARC, Action Plans etc)
Knowledge of Salesforce Platform
You will have a proven track record of successful delivery of customer projects,
You will have direct experience in working with Salesforce (at an Admin level,
minimum)
You’ll be a self-starter, adept at picking up new skills and technologies, and eager
to break new ground
You’ll have excellent communication skills to communicate with customers,
partners, and internal team members
You’ll have the vision to help us take our company to the next level
Technical Skills
Ability to technically lead complex projects throughout the complete IT lifecycle
(Analysis, Architecture, Design, Build, Test & Production)
Hands-On experience of Omnistudio and platform tool configurations
Process modeling tools and best practices
Project management tools and best practices
Data modeling
Systems analysis and design
DESIRED CERTIFICATIONS/QUALIFICATION
Salesforce Sales/Service Cloud Consultant
Salesforce Administrator
Salesforce Developer
Omnistudio Consultant / Developer
FSC Accredited Professional
Certified Product Owner
Accommodations
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