Salesforce Looking for Technical Support Engineer at Hyderabad, Telangana Full Time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we’re delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes and one of Fortune’s 100 Best Companies to Work For. Our “more human, less corporate” culture is built around doing work that matters, winning as a team and celebrating success. Join the #FutureForce team as an intern or a new college grad and get on the path to your #dreamjob.

Role Scope: Support Engineer profile gives you opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.

We operate 24×7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week(Ex: Tue – Sat, Wed – Sun).

While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri) AMER hours (Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)

EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time

APAC hours – 5.30 AM IST onwards Work hours are subject to change depending on Business needs.

Role & Responsibilities:
Assist 3rd-party developers to troubleshoot their integration with salesforce.com APIs and implementation of other Salesforce.com Products

To work with the Front-End Web Developers and Database Administrators and deliver excellent customer experience

This involves debugging, troubleshooting and owning responsibility to see that the issue is fully resolved

Provide feature explanation and coding best practices

Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

Required Skills/Experience:
BTech/MTech/MCA preferred with a strong academic record

At least 2 years of experience in software development

Strong programming skills in C/C++, Java/J2EE or .NET

Excellent understanding of Computer Science fundamentals as demonstrated through a superior academic record

Experience in developing either user interface or system-level software

Understanding of Internet technologies: Firewalls, web servers, web proxy servers, etc.

Understanding of database concepts, Data management (Oracle/RDBMS/SQL)

Understanding of Web Services (SOAP, REST, WSDL, XML, XSLT, XQuery)

Excellent written and verbal communication skills

Technical Support experience preferred

Ability to communicate technical concepts clearly and effectively

Analysis, troubleshooting, and problem solving expertise

Ability to effectively prioritize and escalate customer issues

Ability to quickly and effectively understand and translate product and business requirements into technical solutions whilst adhering to the agreed specification

To timely update the tasks per the severity levels

Effective communication and interpersonal skills to be able to establish rapport with people at all levels

The ability to work in teams as well as independent

Take a proactive approach to work without close supervision

Should be patient, persistent and attentive to details with strong work ethic and Organizational Skills

Positive attitude

Accommodations

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