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Software Developer
Sampoorna Consultants Private Limited Hiring For Customer Success Manager/Specialist at Gurgaon / Gurugram Full Time
Bachelor’s degree in relevant field
10+ years of progressive business leadership responsibility and people management skills
Experience working with global customers and ability to meet the customers needs in line with the business requirements
Excellent communication and interpersonal skills
Experience with project management methodology and techniques
Flexible approach, able to operate effectively with uncertainty and change
Self-driven, self-motivated, enthusiastic and with a can do attitude
Sound knowledge of telecom managed services (e.g.: LAN, WAN, IPT, Security, Cloud, Conference, etc.)
Experience in collaborating with cross-functional teams (E.g.: Account, Contract, Technical, Projects, etc.)
Experience in mentoring, coaching and training a team, ideally both technical and non-technical roles
Expert understanding of methodologies such as Lean and Agile.
Deep understanding of Service Management best practices frameworks such as ITIL/ISO.
Experience in a Service Management role, preferred.
ITIL Certified with a deep understanding of core ITIL processes/practices.
Experience in SLM (Service Level Management) and contract documentation.
Experience with driving and managing Service Improvement plans and continual improvement.
10+ years of progressive business leadership responsibility and people management skills
Experience working with global customers and ability to meet the customers needs in line with the business requirements
Excellent communication and interpersonal skills
Experience with project management methodology and techniques
Flexible approach, able to operate effectively with uncertainty and change
Self-driven, self-motivated, enthusiastic and with a can do attitude
Sound knowledge of telecom managed services (e.g.: LAN, WAN, IPT, Security, Cloud, Conference, etc.)
Experience in collaborating with cross-functional teams (E.g.: Account, Contract, Technical, Projects, etc.)
Experience in mentoring, coaching and training a team, ideally both technical and non-technical roles
Expert understanding of methodologies such as Lean and Agile.
Deep understanding of Service Management best practices frameworks such as ITIL/ISO.
Experience in a Service Management role, preferred.
ITIL Certified with a deep understanding of core ITIL processes/practices.
Experience in SLM (Service Level Management) and contract documentation.
Experience with driving and managing Service Improvement plans and continual improvement.
