We are looking for a Global Shared Service/Tech Support Specialists who would be responsible for working directly with company’s customers having excellent communication and problem-solving skills, instruct best practices, and resolve technical problems when using products and services.
Job Responsibilities
Resolving customer queries, recommending solutions and guiding product users through features and functionalities. While being a proactive support team.
Provide technical support to end users remotely within defined metrics.
Respond to customer queries in a timely and considerate manner, via phone, email or chat.
Follow up with customers to ensure their technical issues are resolved.
Job Requirements
Bachelors Degree ( would be great if its in IT background).
Training will be provided for freshers.
Customer/Tech support experience would be great.
Passion for talking to customers.
Willingness to work in shifts.
Ambition, eagerness and the will to learn and improve upon your skills.
Location: Panjim & Margao
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