SAP Looking for IT Business Services Associate Consultant – Quality Management for Operations (1-3Y) at Bengaluru, Karnataka Full Time

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!

Job Title: Business Service Consultant Associate – Quality Management for Operations

Location: Bangalore, India

Expected travel: 0-10%

What you`ll do (maximum character count 1250):
As part of RISE with SAP, several strategic and very large customers start their transformation journey towards Cloud along with SAP ECS using an enhanced delivery model. The ECS MEE Large Customer Operations Organization (LCO) has been setup to provide the right level of service with a dedicated team within SAP Enterprise Cloud Services for these large strategic customers.

Beside the technical skills to deliver operational services, an active Quality Management is key to ensure continuous improvement of what we deliver. We’re looking for an enthusiastic and action-oriented colleague to support our Quality Management team.

Your activities in Quality Management will include tasks like

Engage with Delivery teams to highlight early warnings to the management through audits and regular review.

Monitor and report Key Performance Indicators across all operational areas to ensure agreed SLAs are met and are delivered on time with the highest quality standards.

Ensuring that processes required are well documented, implemented and maintained within the operational teams.

Ensure adherence to the implemented quality and service delivery practices

Drive continual process improvement initiatives that positively impacts Quality, Cost and Delivery.

Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed

What you bring (maximum character count 750):
Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable.

Good Understanding of ITIL processes (Incident, Problem & Change Management)

Conceptual and Practical knowledge of Quality models like Six Sigma, 7 QC Tools, Metrics & Reporting, basics of project management and Lean Tools

Experience of ISO9001, ISO20000 and Agile methodologies is preferred

Excellent written and verbal communication skills

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 373585 | Work Area: Information Technology | Expected Travel: 0 – 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.