SAP Looking for TLO – IT Business Services Consultant at Bengaluru, Karnataka Full Time

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

SUMMARY

Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). As private cloud managed services provider, HEC Delivery is offering a key aspect in the intelligent business transformation journey of our customers and by joining forces with CAS, we enter a new era of end-to-end service experience for our customers

One of SAPs largest customers has setup a transformation program called Journey to Cloud (J2C). A cornerstone of this transformation is to consume the entire SAP landscape as SaaS provided by SAP. Our Client Delivery Management team will provide an E2E service and will work dedicated for this customer, operating his entire SAP landscape with more than 80 productive systems and several of the largest HANA-based systems (e.g. 2x24TB ERP scale-out).

Within the CDM organization we set up the Technical Service Management (TSM) team that handle all operational aspects. For this team we’re looking for an experienced technical consultant with a strong customer focus to become a Technical Landscape Owner.

In your new role you will oversee all aspects of operation for environments with a focus of understanding and controlling dependencies. To provide the best customer experience for our customer, you will work on the optimization of our technical services and collaborate closely with all teams in the CDM organization. Beside your overall accountability for environments, your contribution in optimizing our processes will help the TLO team to become more efficient and effective.

THE ROLE

Align on planning activities and system build processes, define Handover criteria and ensure operational readiness of the TSM team as pre-condition for any customer GoLive

Discuss and align with the Release Management on upcoming changes, initiate and control the implementation

Ensure high availability of customer service by supporting service restoration in critical situation

Analyze and deep dive on issues including creation of RCAs as foundation for continuous improvement

Support of productization of services including, if required initial setup, documentation and standardization

Drive automation of services and improvement of existing automation via close collaboration with CLM development as well as MCD Productization team

ROLE REQUIREMENT

Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable

7+ years of experience as SAP Basis consultant / System Admin or in a similar role

Background in SAP technology and products – especially excellent knowledge in SAP NetWeaver Administration and Operations and cross-dependencies like integration

Knowledge of the whole technology stack (Application, Database, Server management) and the ability to analyze issues and system architectures

Technical Expertise in SAP Installations and Upgrades in multi-regional environments

Ability to own and coordinate operational tasks, customer escalations, process improvements

Competency to take critical decisions and working under high pressure

Be a team player and able to inspire and energize team with strong technical, verbal and written communication skills

Flexibility to work on weekends/off hours during critical customer escalations, cut-overs or go-lives.

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We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected].

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:312738 | Work Area: Information Technology | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid