sapivi enterprise pvt ltd Looking for helpdesk/voice engineer at Bengaluru, Karnataka Full Time

Please find the Job Description.

Budget – 2.4 LPA

Exp -3+ yrs.

Location – Bangalore

Work Mode -WFO

NP- Immediate, 15 days, 30 days

Profile : Dialer Management and troubleshooting profile

Position : Voice Engineer – 1

Experience : 3+ years managing system Asterisk based dialer

Location : Bangalore

Shift : Should be flexible 24*7

Job Responsibilities:

• Setting up new dialer campaigns/configuring IVR/ Outbound list management on dialer
• Configure and troubleshoot GSM/SIP/PRI interface
• Taking Backup of Asterisk and SIP servers
• Managing and troubleshooting dialer/ IVR /hardware/network/PRI/SIP based issue for dialer .
• Monitoring Server health and backup procedure
• Understand and resolve end user issues related to dialer
• Coordinate with dialer vendor to resolve outages.

Job Requirement:

• Must have experience in BPO/Call center environment in a 24x7x365 client services environment.
• Should have good command over Asterisk CLI and its commands
• Must have had hands-on experience in working and managing Asterisk based dialer platform (Contaque preffered)
• Must have created and managed campaign/IVR/ Trunk (SIP/PRI)/ asterisk level configuration/GSM Gateway
• Should have had hands-on experience in validating common reports like disposition/inbound / outbound call
• Must have had hands on experience in managing Linux OS using CLI (rsync, samba , etc.)

Should have had hands on experience in reviewing logs for troubleshooting

Job Type: Full-time

Salary: ₹200,000.00 – ₹240,000.00 per year

Shift: