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Software Developer
Sapizon Technologies Looking for Senior Technical Support Specialist at Mysore, Karnataka Full Time
Job Type:Full-time
Position: Senior Technical Support Specialist
Experience: 2 to 4 Years
Education: B.Tech / B.E. / B.C.A / M.C.A
Location: Mysore
Roles & Responsibilities:
Able to manage team of junior support specialists.
Willing to work in US business hours (EST/PST/CST).
Troubleshooting issues of Enterprise-level software solutions.
Addressing queries by handling technical issues on remote sessions, answering via calls, emails, chats, & ticketing tools etc.
Experience in handling SaaS based products.
Maintain a strong professional relationship with customers and make sure customer success is achieved.
Knowledge of tools like Jira, Salesforce, Citrix is an added advantage.
Hands-on experience with basic Linux commands is preferrable.
Good in problem-solving and analytical thinking to resolve the problem quickly.
