Selling
Use various leads sources provided to generate phone sales
Follow Sales script for each call- AIDA methodology
Obtain referrals as part of each sales call
Actively celebrate daily renewal sales within team
Renewal (If applicable)
Follow renewal script for renewal calls
Obtain referrals as part of renewal call
Updating renewal member information on renewal sales form
Maintain renewal statistics for every renewal call
Contact renewals as per Renewal policy
Administration
Document sales at the end of the call
Place all sales documents in the allocated area for Administration officer
5th Other Functions
Participate in team projects.
Adhere to all Accor Plus T&C and sales policies as outlined in your People Plus, Training Manual and
Renewal Manual.
Main Complexity/Critical Issues in the Job
5 new sales per week
10 referrals / 4hrs (minimum)
Converting 55% of 1st year renewals, 65% of 2nd years, 70% 3rd 0r above.
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