Are you a problem solver, explorer, and knowledge seeker – always asking, “What if?”
If so, then you may be the new team member we’re looking for. Because at SAS, your curiosity matters – whether you’re developing algorithms, creating customer experiences or answering critical questions. Curiosity is our code, and the opportunities here are endless.
What we do
We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo and changing the way we live.
Technical Support Analyst- Technical Support
Location – Mumbai
Experience – 6-10 years
Company Profile –
SAS is a trusted analytics powerhouse for organizations seeking immediate value from their data. A deep bench of analytics solutions and broad industry knowledge keep our customers coming back and feeling confident. We’ve been applying analytics to the toughest business problems for decades. With SAS, you get solutions built on a powerful analytics platform – and millions of lessons learned.
Role Description-
Provides technical support for SAS software applications on multiple operating systems or platforms by applying knowledge of software usage, features, and functions.
Routinely leverages that knowledge to resolve SAS customer issues and influence software direction.
Diagnose and troubleshoot technical issues, basic network, OS issues, research and identify solutions to software issues
Ask customers targeted questions to quickly understand the problem
Talk to clients through a series of actions, either via phone or email, until they’ve solved the technical issue
Provide prompt and accurate feedback to customers, refer to internal database or external resources to provide accurate tech solutions
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Document technical knowledge in the form of notes and manuals
Proactively communicates carefully and effectively with customers and experts across SAS during the problem resolution process.
Accurately documents and specifies information in the tracking system during the entire track life cycle.
Manages internal and external expectations and project pressures including coordinating/managing problem escalation activities and communications.
Collaborates within SAS with the internal teams engaged to ensure improved customer experience
Qualification & Skills –
Bachelor’s degree in engineering or equivalent knowledge.
SAS Administration and Installation skills
SAS Viya knowledge would be added advantage
Good Troubleshooting skills, Good Unix knowledge
Cloud Knowledge would be preferred
Logical analysis and good communication skills
Basic SAS Administration, installation skills
Good to have basic knowledge on SAS Solutions, 9.x & Viya
Good to have experience with Kubernetes and Docker
Good to have experience with ETL and BI tools
Good to have hands-on experience with databases, like writing basic SQL queries
Why SAS
We love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.
Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn’t about fitting into our culture, it’s about adding to it – and we can’t wait to see what you’ll bring.
Additional Information:
[Sponsorship + EEO statement – this section may be changed according to country/regional requirements. Please insert the appropriate compliance verbiage for your country.]
All valid SAS job openings are located on the Careers page at www.sas.com. SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. Should you have any doubts about the authenticity of any type of communication from, for, or on behalf of SAS, please contact us at [email protected] before taking any further action.
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