Savantis Solutions India Private Limited Hiring For Tech Support Engineer at Hyderabad / SecunderabadTelangana Full Time

PURPOSE:

A Technical Support Engineer is responsible for providing technical support to clients in remotely. Giving such assistance means that it’s all about solving problems from the moment they call the customer service line until the caller’s issues are resolved.

Role & Responsibilities

Managing and maintaining the whole IT Infrastructure System. Fundamental knowledge of Networks.

Technical troubleshooting, Windows & Servers monitoring, Active Directory, Incident Management, Ticketing tools.

Responsible for Hardware Monitoring, Network Monitoring, Backup Monitoring, etc. Working on servers and monitoring tools like AS 400, IBM Tivoli, and HP.

Monitoring/ticketing tool, VERITAS Netback up, and Backup Exec.

Troubleshoot client software and basic network connectivity problems.

Provide all required documentation including standards, configurations, and diagrams.

The resources will be monitoring and maintaining the computer systems and networks within an organization in a technical role.

If there any issues or changes required, such as forgotten passwords, virus or email issues, you will be the first-person employees will come to.

Tasks can include installing and configuring computer systems, hardware/software faults and solving technical problems. it is a pure tech profile.

Technical and communication parameter (English) requirements: –

1. Fluent in English Communication without any grammatical mistakes.

2. Neutral pronunciation

3. Good knowledge on windows server/Linux operating Systems.

4. Basic knowledge of Networking.

5. Installation and configuration of Email Clients like Outlook, Antivirus and other application software.

6. Good Team Player.