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IT Manager
SBI cards Hiring For Senior Manager – IT Originations at Gurgaon / Gurugram Full Time
Job Description
- Managing Service Delivery for credit card origination applications
- Primary contact point/ Driving issue resolution for various ITIL Process i.e. Incident Management , Service Request Management , Problem Management , Change Management
- Responsible for managing IT vendors, scoping, requirement gathering from business teams, gap analysis, Post project go live production monitoring /managing different stakeholder for the IT solutions.
- To ensure the smooth functioning of all the production servers and raise alerts on time to minimize business downtime and maximize the system availability.
- Validation of various business critical MIS and also to ensure PII data are getting shared with proper approved stakeholders.
- Make recommendations for Service Improvement Plans and ensure actions are followed through to completion in a timely manner
- Daily and Weekly review with Senior Management and work with internal and third party teams to ensure actions are taken and completed
- Ensuring and execute DR drill conducted as per the company policy without any failure
- Mitigation of Vulnerabilities and patching of Production servers.
- Mitigation of Vulnerabilities reported on Application with in the SLA
- Managing/ Monitoring Service Delivery SLA
