Scaling Up Work Looking for Customer Support Executive (IT) at Kochi, Kerala Full Time

IT Customer Support Executive Responsibilities:

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

IT Customer Support Executive Requirements:

• A bachelor’s degree in Computer Applications or a related field.
• A minimum of 1-3 years experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.

Salary: For Freshers – ₹10000, For Experienced – Based on current salary package

Work Experience: 1-3 Years

Role: Customer Support Executive

Industry: IT

Job Location: Cochin

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement

Schedule:

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• IT Customer Support Executive: 3 years (Preferred)