Schneider Electric Looking for Technical Support Engineer – SCADA at Bengaluru, Karnataka Full Time

We have an exciting leadership opportunity for an experienced Engineering Support Engineer to join our R&D team. This position reports to the Customer Experience Chapter Leader and is responsible for supporting and enabling our EcoStruxure Power Operation (SCADA) software solutions. The role focuses on specific customer investigations and resolutions, training of stakeholders within Schneider Electric, and working on proactive topics such as bug fixes, training and technical discovery.

What will she/he do?

Reproducing, troubleshooting, resolving and documenting technical support cases impacting our customers

Managing customer expectations through resolution process

Building diagnostics tools, authoring knowledge base articles and leading process improvement for customer incident resolution

Mentoring of Technical Support groups with new features and resolutions to common situations

Developing fixes and doing technical discovery on future aspects of the product

Contributing to product development activities, including verification and validation, bringing in customer experiences

Qualifications

What qualifications will make her/him successful?

Deep understanding of Power Operation or similar SCADA offer and its targeted customer base

Proven experience of Electrical (Operational Technology) and Communication (Information Technology) networks

Customer-service oriented and able to advocate for customers with project teams

Demonstrated passion and ability to troubleshoot, leveraging skills and techniques to break down complex architectural problems

Strong software/IT maintenance, development, and testing ability for in-depth resolutions of complex system issues involving operating systems such as Windows Server/Active Directory/Group Policy/IIS

Able to multitask, prioritize, and manage time efficiently and independently.

Experience with communication protocols such as Modbus, BACNet, OPC DA, IEC61850, SNMP

Strong communication and collaboration skills to work effectively with customers and technical colleagues, sharing detailed technical information in an easy-to-understand manner (written and verbal)

Degree in Computer Science or Electrical Engineering (a considerable amount of experience may preclude the need for a degree)

Primary Location

: IN-Karnataka-Bangalore

Schedule

: Full-time

Unposting Date

: Ongoing