SCRUFF Looking for IT Infrastructure and Operations Lead at HSR Layout, Bengaluru, Karnataka Full Time

BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before.

We are a global company which has consistently doubled in headcount and revenue YoY, with no external investment. We currently are located in 4 countries: London (our HQ), Mexico, India and the US. A total number of 180+ employees (and increasing every day) from 22 different nationalities and with over 25 languages spoken.

We promote an open minded environment and encourage our employees to create their own success story in this high performance environment.

Job Description

Location: Bangalore/Gurgoan, India

Department: DevOps

Job summary:
We are looking for a Lead IT Infrastructure and Operations Engineer to join us in managing our team of Support Specialists around the globe in managing the infrastructure and assets across our offices in multiple locations. With a knack for automating the simplest of tasks and ability to simplify the most complex of problems, the engineer will manage our environment and maintain its security posture. An individual with great attention to details, who is genuine, confident, committed and not only passionate about technology, but excited to work in a fun and friendly start-up environment.

The Lead IT Infrastructure engineer will be a powerful asset to our organization and will be responsible for ensuring IT infrastructure is performing at peak performance by automating technology processes and formalizing our asset management program. The candidate will ensure maintenance of essential IT operations, including operating systems, networks, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. He or she will diligently assess our portfolio of assets, and will ensure platforms are being used efficiently across the organization. Along with that, nurture dependable IT infrastructure and networking that’s always up and running.

Your team: This is a fantastic opportunity to join an energetic flat agile team and work on cutting edge technologies. You are encouraged and you have the freedom to contribute your own ideas, take ownership and make your mark.

You will be joining a truly passionate and multicultural team willing to make a difference and positively disrupt the way learning is done within organizations. We believe we can create abundant opportunities for workforce learning and up-skilling within the organization ecosystems. We have the spark, the ambition, the drive and the passion of making an impact across all engineering divisions.

Responsibilities and tasks:
Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, security updates, support LANs, VPN, Microsoft Active Directory (AD) and network segments

Provides leadership and supervision to the members of the IT Support team, ensuring that appropriate skilled resources are in place to meet required service levels

Support users with endpoint and Operating System issues

Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as an escalation point for incidents not being resolved in a timely manner

Provides ITIL Service disciplines, covering Incident, Problem and Change Management

Works with the IT Support team to set SLA criteria for the availability and performance of the IT infrastructure

Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures

Perform routine/scheduled audits of the systems, including all backups

Ensures delivery of individual and team projects allocated within aggressive delivery times

Manages the performance objectives and professional development of the IT Support team including the initiation, monitoring, review and validation of individual training and development plans in line with organizational and business requirements

Qualifications

What You Need to Succeed at BlueOptima:
At Least 5 years total experience in the ITSM domain

At least 2 years’ experience of managing a team (preferably across different time zones)

Strong understanding of networking principles and protocols

Demonstrated technical experience with the following: ACL management, Routing protocols, Network Security, VPN, Firewall, SSL based VPNs

Experience with Linux, Macs and Windows operating systems

Evaluate network performance of on-premise infrastructure and suggest improvements

Ability to work as part of an integrated team that is geographically dispersed, as well as work independently as required.

Strong analytical and problem-solving skills

Experience with clustered and highly-available environments

Experience of working with 3rd party service providers

Experience in Powershell or any other scripting languages such as shell/bash/python.

Well versed in generic system administration tasks (Linux and Windows)

Good to have:
Experience with Active Directory management

Good knowledge of IPTables

Experience with Active Directory and AD FS management

Your career progression: In BlueOptima, we strive to strengthen your skills, widen your scope of work and develop your career fast. For this role, you can expect to build automation at various levels, deploy and manage robust monitoring and alerting for the entire infrastructure, guide and coach a team to drive regular operations and maintenance of IT infrastructure, applications and networks including delivery of infrastructure projects.

Additional Information

Why join our team?

Culture and Growth:
Global team with a creative, innovative and welcoming mindset.

Rapid career growth and opportunity to be an outstanding and visible contributor to the company’s success

Freedom to create your own success story in a high performance environment

Training programs and Personal Development Plans for each employee

Benefits:
Competitive Salary

Flexible Work from Home policy – 2 days home p/w

Free drinks and snacks in the office

International travel opportunities

Global annual meet up (most recent meetups have been held in Cancun and India)

High quality equipment (Ergonomic chairs and 32’ screens)

Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!