Primary Roles & Responsibilities:
Install, configure and troubleshoot Cisco networking and security technologies as well as Palo Alto, Fortinet, Juniper, HP Aruba and others.
Data Center, Virtualization and Storage technologies a plus.
Strong understanding of security and privacy controls and the ability to design and configure according to the current standards.
Troubleshoot integrated technology issues and maintain an accurate issues list.
Provide systems administration training to clients
Learn to understand the customer environment (technical and political) and when to escalate.
Work with Account Managers to identify new opportunities (cross selling and up selling while on projects)
Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
Assist support technicians in troubleshooting client installations.
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