Sectigo, Inc. Looking for Engineer: Technical Support at Remote Full Time

Sectigo has an exciting new opportunity as an Engineer on the Technology Support team. As an Engineer on the Technology Support team, you will be providing 24/7 support to Sectigo customers and partners by supporting all technical concerns related too digital certificates through multiple avenues.

Duties and Responsibilities

Part of a Technical Support Team, you will be responsible for providing 24/7 Technical Support to Sectigo customers and partners.

Must be able to work independently and offer the highest quality support for all technical issues related to Digital Certificates over Email, Live Chat & Phone.

Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner.

Conduct root- cause analysis for technical issues and find workarounds and solutions.

Qualifications

Education

Bachelors Information Technology or related relevant experience.

Experience

1-6 years of experience in a technical support role.

Skills and Abilities

Strong communication and organization skills.

Attention to detail.

Strong ability to multi-task.

Candidate must possess strong troubleshooting & analytical skills.

Knowledge on Networking, Web Servers, Web

Hosting, DNS and Cryptography is preferable.

Experience or relevant knowledge on Linux & Windows Servers is preferable.

Supervisory Responsibilities

No

Additional Job Demands

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