Sectigo Looking for Technical Support – walkin 20th &21st Oct 2022 at Chennai, Tamil Nadu Full Time

Position Title : Technical Support Engineer

Walk-in @Nexus Forum mall Vadapalani , Date: 20th-21st Oct 2022

Address: Company: Sectigo ,8th floor, Prestige center court

Nexus Forum mall Vadapalani chennai-600026.

Contact: 9384667852

Team : Technical Support

Qualification : Any Graduation / Bachelor’s Degree in Computer Science/ IT or related field

Experience : 1- 3 years of work experience in a customer- facing enterprise technical support, IT support, or as a Technical Engineer.

Job Description:

* Part of a Technical Support Team, you will be responsible for providing 24/7 Technical Support to Sectigo customers and partners.

* Must be able to work independently and offer the highest quality support for all technical issues related to Digital Certificates over Email, Live Chat & Phone.

* Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner;\

* Conduct root- cause analysis for technical issues and find workarounds and solutions;

* Escalate difficult cases to a senior support tech;

* Document problem resolution steps, compile and update user documentation, including but not limited to training materials, technical manuals, technical support FAQs;

* Follow- up with customers on outstanding issues

Skills:

* Candidate must possess strong troubleshooting & analytical skills.

* Must have exceptional verbal/written communication skill in English.

* Knowledge on Networking, Web Servers, Web Hosting, DNS and Cryptography is preferable.

* Experience or relevant knowledge on Linux & Windows Servers is preferable.

* Certifications on RHCE / MCSE / CCNA will be an added advantage

* Experience with the Salesforce platform is a plus.

Walk-in @Nexus Forum mall Vadapalani , Date: 20th-21st Oct 2022

Address: Company: Sectigo ,8th floor, Prestige center court

Nexus Forum mall Vadapalani chennai-600026.

Contact: 9384667852

Job Types: Regular / Permanent, Full-time

Salary: ₹10,882.90 – ₹33,964.89 per month

Schedule:

Supplemental pay types:

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

Speak with the employer
+91 9384667852