Job Description
Roles and Responsibilities
Customer Cell Executive:
Specific Responsibilities:
Responsible for booking of customers orders in SAP, received via Sales Team or Customers or Dealers
Ensure Product delivery as per booked orders
Coordinate with internal team to ensure that timely inputs are incorporated in Manufacturing Plan
Update stakeholders on delivery schedules
Ensure & follow up, if necessary, for payments receipts & related compliance(like Proforma Invoice, C form, GST etc)
Report generation & system upgradationfor Customer Cell Activities
Timely escalations of gap areas for customer commitments.
___________________________
Tech Support Executive:
Marco Role:Technical support, Marketing, Promotion, Documentation.
Specific Responsibilities-
1. To support customers with technical information with respect to installation and troubleshooting.
2. Generate analysis report of the queries faced during customer support & update it to Product Management & Marketing team to take required action in order to make customer support documents.
3. Responsible for updating quality issues to Product Management / BD Support to generate the new leads from support activities, co-ordination with sale follow-up with Sales & Marketing team.
4. Field visit if necessary as per the requirement.
Candidate Profile:
Skills Required:
Communication, Technical Skill, MKTG Skill, Networking Skills, Interpersonal Skills, Problem solving, Demonstration skills / Presentation skills (to customers)
Key Skills
order bookingNetworkingcustomer serviceproduct deilvery
Education
UG:B.Com in Commerce,B.Tech/B.E. in Electronics/Telecommunication, Instrumentation, Mechanical, Computers, Electrical
Company Profile
Selec Controls
About Company
We are a Company in the field of Industrial Measurements and Controls. We operate in the fields of Electrical Measurements/Controls, Monitoring/Time relays, Temperature/Process control, PLC/HMI products and Power electronics.
We are technology driven company; having complete Indigenous Development; and ever increasing capabilities in Electronic, Software and Mechanical Engineering. We manufacture around 3 million products a year, with highly automated processes, facility spread over 1.3 lac sq. ft. in Navi Mumbai, Maharashtra. We are currently on a very exciting phase of high growth, with increasing presence in India as well as in the international markets. At present, we have our sales subsidiaries in Germany and USA and Australia and export to over 75 countries. In domestic market, we have strong 200+ distributor network with excellent sales & service support.
Our aim is to be a Global Engineering Powerhouse and a globally recognized brand in our field; and to design innovative products and processes to solve the needs of maximum number of customers, in the shortest time and best value. We also wish to be a major contributor in nation building, through the opportunity provided to engineers to pursue core engineering, which is a critical need in India at the moment.
Our Culture & Ethos:
We are happy to share that we have a flat organization structure, strongly supported by meritocracy that helps all bright employees to grow faster. Our seniors, who are domain/functional experts aptly play their role as facilitators and mentors and continuously work on upgrading Technology Capability.
We live the culture of Trust, Collaboration, Excellence and Freedom at work. Employees are encouraged and empowered to take charge of their work and career. We believe that one finds real joy in creating Excellence and we give all possible opportunities to learn through experience to our young engineers. Our principles and philosophy, is weaved unto our culture of openness and honesty, to resolve the challenges that we encounter in the course of our work.
Company Info
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View Contact Details+
Recruiter Name:Pooja / Monika
Contact Company:Selec Controls
Website:http://careers.selec.com
Salary:
Not Disclosed by Recruiter
Industry:
Electronic Components / Semiconductors
Functional Area:
Customer Success, Service & Operations
Role Category:
Customer Success, Service & Operations – Other
Role:
Customer Service
Employment Type:
Full Time, Permanent
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