Semarchy is looking for an IT support specialist to manage our helpdesk
About us
Semarchy is the Intelligent Data Hub™ company. Its software platform solves enterprise Master Data Management (MDM) and Data Integration (DI), Application Data Management (ADM) and collaborative Data Governance challenges at some of the most well-known brands across the world, mainly US and Europe.
The Company operates from Phoenix USA, Lyon France, London UK, Mexico City MX, Peru and India.
Responsibilities
Provide technical assistance with computer hardware and software
Resolve technical issues in a timely manner using available resources within the company
Complete employee Onboarding/Offboarding tasks
Order hardware for new employees
Provide cloud/infrastructure assistance
Perform software installations, configurations and updates as needed
Provide training and support to employees for internal tools and systems
Manage external service providers as well as deadlines and associated risks
Search for the necessary technical solutions, and analyse the functional and technical impacts of the proposed solutions on the existing system and anticipate the necessary modifications and adaptations
Provide technical assistance to teams on internal/external applications
Provide general IT support to the teams
Help organize and manage the IT infrastructure
Requirements
Excellent customer service and communication skills
Strong troubleshooting and critical thinking skills
Previous working experience in IT support for a minimum of 2 years
General IT knowledge on network , security , scripting , monitoring and testing
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
Cloud experience (AWS, Azure, GCP)
Preferred skills :
Linux experience
Google Suite knowledge
AWS/GOOGLE/AZURE certification(s)
Working conditions
Join a highly-skilled highly-motivated team
Work in a work environment where you can make a direct impact
Opportunity for advancement in a rapidly growing company
Competitive compensation plan and benefits
Work from home flexibility
This is a remote role in India, open to candidates willing to work during North America time zones – The...
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