We have a team of more than 600 employees representing over 67 nationalities spread across seven offices located in Paris, Berlin, Sofia, Noida, Bengaluru, Seattle and Toronto.
At SendinBlue we serve more than 3,00,000 clients in 6 different languages all over the world. As a Tech Support
Analyst, you’ll be responsible for making sure they get the best help possible when they face technical challenges.
Responsibilities:
Analyze and fix technical issues reported by the Customer Care Team (Level 1)
Set and monitor the SLAs (response time, quality of the answers, etc)
Provide the right tools and create the process to ensure the best quality tech support
Work with the Technical Managers and the Product Owners to categorize and prioritize the tech tickets
Work with the tech team to track the status of product fixes, and feature requests, and provide consolidated updates to the customers
Actively work with the other Tech Support Team members, discuss the feedback and drive improvements in the current process
Skills required:
Minimum 2 years of experience in Tech Support/L2 profile
Knowledge about API methods (GET/POST/PUT/DELETE) and HTTP response codes (2XX, 4XX, 5XX)
Knowledge of Databases (MySQL/MSSQL/Oracle, Mongo would be preferred)
Knowledge of JSON/XML
Good to have knowledge of anyone monitoring tool
Knowledge of any web developer tool (Inspect element)
Knowledge of basic terminal commands (like cd, grep, cat mv, rm, etc)
Empathy for our clients and owners in solving their issues
Excellence in bug troubleshooting
KPIs and SLA management
Excellent communication skills
Benefits
A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
The chance to grow your professional and technical skills, with real room for career progression
A modern office in a central location with free fruits & drinks & lot of fun activities
SIBOP: All Sendinblue employees are granted our shared ownership plan – the more Sendinblue will be evaluated, the more you will get
Amazing referral program where employees can choose a gift item of 1.5 Lac including a bike, flight tickets, and many more.
1.4x times your salary if you’re working on any week off or holiday due to critical tasks/issues
An umbrella of leaves and holidays
Free cab facility for all employees
Wellness benefit fund up to INR 15,000 in a year to each employee
Budget to support your workspace at home
Medical Insurance of INR 10 Lacs is borne by the company.
An employee-friendly compensation structure that includes Tax saving optional components where the employee can save extra tax
Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
Virtual Festival & Birthday celebrations, Team parties, & team-building outings
While we know things are a not that good these days because of COVID-19, we are still looking for great candidates to join our amazing team. Our recruiting process will remain virtual (Hangout, Zoom) to provide a safe experience.
Timeline and details of the hiring process will be shared by the TA team during the first call.
Sendinblue puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.
Sendinblue values work-life balance and offers flexible working hours and remote work. The majority of our teams will be working mostly remote and others will follow a hybrid model depending upon the nature of the job. This policy is based on a mutual understanding between Head of, Managers and Team Members.
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