At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we’re proud to be one of FORTUNE 100 Best Companies to Work For and World’s Most Admired Companies.
Learn more on and about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
ServiceNow’s TMT industry solutions are transforming the way our customers operate, while enabling them to deliver superior experiences to their customers. We are enabling them to deliver a connected experience that extends from customer engagement to front, middle and back-office operations. All of this happens on a single, powerful platform that enables work to get done more quickly and efficiently.
ServiceNow is seeking a driven Principal Product Success Architect – for our TMT industry. The Product Success Architect will provide technical expertise to ensure customers adopt, renew, and maximize their value from their ServiceNow investment. The Product Success Architect will work with our larger team in the acquisition and retention of customers by leveraging the TMT Application including Customer Service Management. (CSM), Field Service Management (FSM), Telco Service Management (TSM), Technology Provider Service Management (TPSM) or Telco Network Inventory (TNI.) This is a hands-on technical architect who can go wide and deep on the solution with regards to people, process, and technology.
What you will do:
In this role, you will:
Qualifications
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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