SGK Looking for IT Service Technician at Chennai, Tamil Nadu Full Time

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

POSITION SUMMARY

The IT Service Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

JOB RESPONSIBILITIES

Fields simple issues and requests from end users via telephone, web system or e-mail in a timely and courteous manner.

Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Analyzes and performs problem solving and resolution on simple issues.

Escalates problems (when required) to the appropriately experienced technician.

Performs preventative actions and maintenance, including checking and cleaning of workstations, printers, and peripherals.

Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue and the resolution.

Assists with vendor support contacts to resolve technical problems with desktop computing equipment and software

Orders computer supplies.

Additional duties as assigned.

ADDITIONAL RESPONSIBILITIES

QUALIFICATIONS / REQUIREMENTS

ADDITIONAL QUALIFICATIONS

PHYSICAL ASPECTS / WORK ENVIRONMENT

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.