Job description
Roles and Responsibilities :
· Handling calls & resolving customer tickets, issues related to network connectivity, Routers and Switches
· Work Shifts/ Hours: Rotational shift ( flexible to work in night shifts)
Desired Candidate Profile :
· Ability to work well under pressure with high attention to detail
· Excellent English communication
· Ability to work in a team or as a single contributor
· Adaptability / Flexibility on shifts, Ownership and initiative
· Being Active & Energetic
Personal attributes
· Excellent Customer service orientation
· Resilience and flexibility ,Learning and knowledge enhancement
· Drive and persistence , Interpersonal skills and teamwork
Technical Requirement: ( Key skills Required )
Network (Mandatory Skill):
· OSI Layers
· DHCP, DNS, APIPA
· Usage of Ports & secured and non-secured protocols
· IP Addressing, Configuration
· Different types networking devices i.e. Switches & Routers
· Ping, Telnet, TraceRT
Interview Process: (Virtual)
· HR Round
· Communication round
· Technical assessments
· Operation Round
Education: Graduates/Undergrads
Exp: Freshers/Exp
Shifts: 24/7 rotational
Salary: Upto 4 lpa
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹332,543.00 – ₹451,360.00 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Education:
Experience:
Language:
Expected Start Date: 02/09/2022
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