The key responsibilities: Monitor alerts and perform routine health check of services.
Troubleshoot technical issues and support incident management as per applicable SLA, provide root cause analysis and support problem management.
Service request management according to processes and SLA
Must have experience with Unix, Linux Windows Server 2008/2012/2016.
Good understanding of overall configuration, troubleshooting, patch application, configuring replication, schema management, ACI management, encryption etc. of Directory server solution.
Familiarity with password policy configuration in LDAP Directory server implementations.
Experience on performance/tuning recommendations for Directory products and ability to document procedures for other engineers to follow.
Ability to make SOX/audit-related assessments, document changes needed, deploy feasible changes.
Good knowledge & experience in Active Directory user administration, certificate management, group management.
Administrative scripting experience using any scripting language- PowerShell, Perl, shell.
Support multi-domain environment which may include hybrid setups like Active Directory and AzureAD.
Good analytical & problem-solving skills, proficient communication, and leadership skills to drive client conversation.
Willing to work in 24×7 shifts and provide weekend on-call support.
Monitor service mailbox and support end user queries
Generate reports for daily/periodic PAM administration or processes
Support IT Risk or audit teams with reports, evidence, and process walkthroughs
Support change documentation, change deployment and post-change validations
Document and update Standard Operating Procedures (SOP) and operational runbooks
Identify opportunities to improve process efficiencies and effectiveness.
Qualifications and experience
Preferred: Having experience on other IAM tools like CyberArk, Sailpoint, Okta, Quest, Azure AD will be a plus
IAM technology certifications
MCSE certification preferred
Exposure to other security domains other than Identity & Access Management
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