You will be part of the Innovation team within Digital Innovation Service Operations Management team (DI SOM). The Digital innovation team is focused on improving the way of working in DI SOM by improving processes and automating where applicable. In addition, we are responsible for the automations that run (part of) DI SOMs reporting, infrastructure monitoring, and the automatic ServiceNow requests fulfillment Service (RARS – Request Automation Routing Service).
What’s the role
As an Associate Site IT Ops Analyst, you will be working on onboarding internal customer to the RARS, manage the infrastructure monitoring service that is used by DI SOM, design & build new automations, and advised and assist internal projects in building their cloud infrastructure.
In the role you will be using various tools such as Alteryx, Grafana, Influx, VS Code, Git and languages such as Python, Bash, PowerShell on Azure hosted infrastructure.
Provide and manage support for all the Request Automation Routing Service.
Design in build reporting automations in Alteryx based on new demand.
Onboard new and maintain existing applications on the Infrastructure monitoring stack (Grafana/Influx)
Continuous Improvement of services heavily focused on automation, simplifying service adoption and other service improvements.
Assist Operations Manager for reporting in terms of availability, incident management, UAM, KPIs and financials.
What we need from you
Minimum Education or Certification: 4-year Degree related to IT and have at least 3-5 years of total experience in IT
Strong technical skills (Intermediate to Expert) in two or more of the following areas – Azure Cloud, GitHub Actions, Rest APIs, PowerShell, Bash, Python, Alteryx, Grafana of Influx.
Working knowledge of Azure and deployment tools available in them and Continuous Integration and Continuous Delivery in at least one of the following ALM Tools: Azure DevOps, Github Actions
Knowledge on Troubleshooting/Administering Builds and Release pipelines in Github Actions and knowledge of ITSM process desirable
Ability to set priorities and work multiple activities concurrently in rapidly changing environment.
Strong communication skills across various levels of the organization and with users with varying levels of technical capability.
Be flexible and pro-active as a lot of the work related to the Digitalization Lab will be non-standard and often requires complex troubleshooting.
Stakeholder Management: understand, work efficiently, and communicate effectively within a complex organization with multiple stakeholders.
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