IT Operations Engineer- AD is a technical service management role with past hands-on experience in Enterprise Active Directory. This role is part of the ETSOM – Identity Security Governance (ISG) which drives and improves Enterprise Active Directory Security and Azure Active Directory management across the entire Shell estate. Works with Individual partners and other technology teams to design and implement AD automation and best practices. Role will be accountable to drive all Technical areas of Identity Access Management with Active Directory at its core.
The successful candidate is someone who is a Domain Technical Subject Matter Expert, has good supplier technical delivery skills, has strong attention to detail as well as motivation to collaborate.
What we need from You.
Key requirements :
Experience of 6-8 years. Good knowledge of Azure Active Directory & Identity Management on Azure.
Hands on experience to define Role Based Access (RBAC), Privileged Access & Identity Management.
Knowledge on Azure Active Directory – AAD connect.
Managing Internal, External and Guest user security administration.
Create, configure, and maintain IAM policies as per the security requirements.
Integrating applications on Azure with the help of connectors.
Managing Application access related requests and Troubleshooting.
Onboarding/ Offboarding applications on AAD B2B and AAD B2C platforms
Good understanding of single sign-on and multi-factor authentication on Azure (Azure B2B and B2C)
1FA, 2FA and MFA roll-out and troubleshooting.
Expertise in Security, IAM, SSO, Application Integration and other important areas as per the business requirement.
Strong Experience in ADS, Group Policies, Schema, NTP, FSMO Roles, DNS Zones, Replications, ADFS, DNS Management, Domain Controllers Management, Group Management, Users / Computers Management, Sites and Trusts Management etc.
Knowledge on Artifact Bindings, Attribute Mapping and defining custom attributes for application access.
Good knowledge and well acquainted with the ITIL process along with IAM Life Cycle Management.
Experience in Windows Server Administration, Server Patching, DHCP and DNS Server administration.
Good PowerShell scripting skills.
Ability to handle production outages, incidents and perform root cause analysis.
Hands on experience on ServiceNow.
Excellent written and verbal communication skills and good presentation skills.
Focal for Enterprise Change review and approval management in AD.
Determine automation opportunities for User Object lifecycle, and as the subject matter expert help guide and shape how automation is enabled.
Advocate for security and compliance when interacting with other teams.
Create and maintain useful, well-structured and error free documentation.
Operate IRM controls to monitor and mitigate risk and escalate appropriately.
Supplier delivery management for all 3 services ( On Prem AD, Azure AD, Azure AD Connect ) with 2 Suppliers.
Technology road map review along with the Industry best practices
Good understanding of the network and authentication protocols (SMB/CIFS, DNS, RPC, LDAP, Kerberos, NTLM, etc.).
Real time incident management (providing L2 and L3 support for AD/user administration/issue).
Resolution of Technical / Operational / Performance / Crash issues related to Active Directory.
Co-ordination with Microsoft for product related and 4th level issue.
Conducting ADRAP security analysis on yearly basis in co-ordination with Microsoft.
Solid working knowledge on Windows AD 2012, 2016, 2019 Operating Systems.
MCSE / MCTS / MCITP qualification desirable.
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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