Where you fit in
Shell uses Energy Trading Risk Management (ETRM) software for the lifecycle of the Trading process, from trade capture, through scheduling the commodity for delivery, to actuating settlement and capturing the transactions in accounting. As an IT Operations Engineer, you will work with multiple stakeholders and service providers to deliver IT solutions and support to meet the business needs. You will be accountable for end-to-end application operations delivery with technical and functional skills where the size and scale of the application landscape require a specialist to assist in the application support delivery for their landscapes for all incident, problem, and change related activities.
What’s the role
Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/or suppliers.
Assist in change ticket review/approvals/planning.
Ensure operation run books, support guidelines, and procedures are produced and maintained for use.
Assist in representing SOM towards the ITM for landscapes in scope sharing relevant information and managing priorities/escalations.
Coordination of DR plans and Test execution for the critical business applications within the landscape including maintaining the application and infrastructure landscape documentation on an annual basis, document failover process, criteria, and timings.
Ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection.
Assist with Transition to Support activities an act as an escalation point for operation-related issues.
Act as a functional expert for both business process and management information in the delivery space.
Manage the relationships with multiple parties, such as Downstream IT Business Managers, Downstream Competence Centre Managers, Application Managed Service providers and Infrastructure Service providers.
Maintain in-depth knowledge of the business, processes, applications, information, and data associated with the portfolio.
What We Need from You
Graduated with any bachelor’s degree and have a minimum 5 years of total IT experience.
Experience in applications support / Service management specifically ITIL.
Strong stakeholder, interpersonal relationship, and negotiation skills
Proven ability to deliver results in a matrix organization driving delivery excellence through influence and team working.
Self-starter with good analysis and problem-solving skills
Strong interpersonal and communication skills
Ability to deal with conflict and ambiguity effectively.
Ability to handle concurrent tasks with appropriate priority.
Understanding of business support requirements
Experience preferably in Application Development & Service Management Operations/Project Management
Actual understanding of the IT business environment will be considered as advantageous.
COMPANY DESCRIPTION
Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its businesses footprint in Information Technology, Projects & Technology, Finance Operations, Integrated Gas, Downstream & Upstream spread across more than 7 main locations.
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.
We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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