If you are passionate about using technologies to deliver/maximize business value, translate business requirements to functionalities, and working on innovation to improve user-experience, then you can be one of us!
Where you fit in
You will work in a virtual team of global HRIT DevOps organization, responsible for providing HR System Support to all Shell employees, external candidates, and extended enterprise, on implemented HR SaaS solutions (Workday). Be part of Workday Technical DevOps team, supporting Workday Integrations/Reports that is an integral part of Core Human Resources (HR), Technical Requisition Package (TRP), and Compensation and Benefits modules.
What’s the role
As a Technical Support Specialist – Workday, you will be deeply involve in end-to-end system features implementation, from design, configuration, testing and defects resolution to post deployment maintenance and troubleshooting. You will require to understand both the technical and business side of HRIT processes, to deliver greater business impact and improved employee experience in a more affordable way.
Aside from above, you are expected for the following:
Actively contribute to value delivery through “One Team – One Goal”, “Self-Organizing” and “Continuous Improvement” agile principles. We operate with strong emphasis on teamwork and close collaboration across all roles and functions
Troubleshoot issues in Workday landscape & integrations to multiple systems – deploying fixes and/or working with other systems support teams to identify/deploy fix
Monitor end to end Workday landscape using monitoring tools, investigate and pro-actively fix systemic issues either through system changes or working with other systems support teams
Ensuring integrity of the end-to-end landscape, data flows and integrations with connected systems throughout the change and deployment lifecycle.
Have a solid understanding of user needs – capture/clarify requirements to enable impact analysis and delivery of committed change requests in Workday through sprints
Exercise robust end to end testing (both positive and negative) and without interruption to the end users.
Assess vendor releases – including engaging with relevant stakeholders to identify and manage impact
Stay up to date with Workday Product development and Community, utilizing best practices and technical documentation available
Engage on daily basis with colleagues from HRIT DevOps Team (Product Owner, Scrum Master, DevOps Analysts, DevOps Engineers, security, Information Risk Management (IRM) & other IT and HR areas specialists) and actively participate in scrum ceremonies
Support backlog refinement, spring planning and delivery of committed work, by providing technical suggestions, estimating required effort, identifying risks and dependencies, and surfacing impediments.
What we need from you
Bachelor’s Degree or equivalent work experience and minimum 5+ years of experience in information technology
Minimum of 3 years’ experience in complex organization or equivalent in Workday Technical Production Support environment – with active support experience in key business “Moments that Matter” (e.g. Payroll, Annual Merit, Bonus, Benefits cycles)
Awareness/knowledge of agile project management methodologies, scrum ceremonies and DevOps ways of working
Ability to understand and aggregate Workday product knowledge quickly
Technical area: Workday’s Integrations – STUDIO, PECI, CC, DT, API..etc and Reports – ADVANCED, MATRIX, TREND. Etc.
Well-developed communication skills, including the ability to communicate at all levels within the organization and to establish and maintain good working relationships with key internal and external stakeholders in HR and IT areas
Skilled in investigating, systematically troubleshooting and fixing complex issues to a root cause and report out to stakeholders in business language
Ability to synchronize with technical and non-technical team members and teams to deliver sprints smoothly
Knowledge of HR systems & applications (e.g. Workday, Salesforce, etc.) and understanding of IT organization and ways of working will be an asset. Previous role and background in Workday process administration is an advantage.
Fluent in English (verbal and written)
Translated Company Description
COMPANY DESCRIPTION
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.
We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
We’re closing the gender gap – whether, that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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