Where you fit in
The IT Operations Lead will work in a fast-paced environment with multiple teams, business application owners and service providers to support and develop IT solutions that meet business requirements. This role is within Trading & Supply, Crude & Products Operations portfolio.
The successful candidate will have the opportunity to learn about trading, risk management and work on exciting new delivery programmes that are shaping the future of trading landscapes.
What’s the role?
Purpose & Accountabilities:
The primary responsibility of the IT Operations Lead for Crude and Products is to serve as the application and functional expert on the business processes, systems and data in the Trading and Supply SOM team. The Analyst will be accountable for key operational activities including managing and prioritizing changes, implementation of application fixes and ensuring key deliverables such as End-of-Day processing and Regulatory reporting are on time. The Business Analyst will work with the various internal teams, multiple service providers and other Business Analysts to provide IT solutions and Support, to meet the business needs.
Position Information:
Drive DevOps initiatives on a need basis and gain business and application knowledge which can be used to build a knowledge base within the Trading and Supply operations team.
Act as a SRE for multiple DevOps projects
This position manages overall delivery, outages for landscapes thereby ensuring availability, reliability, and overall supportability on a 7×24, 365 day basis with team members across the globe applying the follow-the-sun model.
Ensure effectively application operations through management of various third-party Managed Services in coordination with internal IT support teams. Ensure that the application landscape is functioning effectively, and that issues and requests are resolved per agreed Service Levels.
Manage the Disaster Recovery (DR) plans for critical business applications within the landscape. This includes maintenance of the application & infrastructure landscape documentation on an annual basis, document failover process, criteria, timings and annual DR testing.
Agree and manage any changes to the Operating Plan with the Business Interface for both the landscapes and Demand. Ensure future demand from business growth, organic growth, operational remediation or changes in business requirements are included in the Demand Forecast.
Ensure applications and databases are compliant by executing controls as requested.
Dimensions:
Virtual working environment in a globally based and culturally diverse team
Managing multiple delivery priorities and multiple demand requests
Working with multiple stakeholders in various organizations
Participating in shift work may be required as per the nee
What we need from you?
This role will require extensive stakeholder management skills along with Technical SRE skills:
Skills & Requirements:
Experience: 8 to 12 years of overall work experience and should have experience in application development.
A professional certification e.g. ITIL certification is a plus.
Should have work experience and sound knowledge in .NET API, IIS, and REACT JS.
Knowledge or work experience in any of these technologies like Kubernetes Containers, Python, Azure Data Lake Store is a plus.
Strong stakeholder management skills with emphasis on strong verbal and written communication skills.
Self-starter with good analysis and problem-solving skills, including strong interpersonal relationship, and negotiation skills.
Proven ability to deliver results in a matrix organization driving delivery excellence through influence and team working.
Must have strong teamworking skills in a virtual environment; willingness to travel overseas on a need basis.
Comprehensive understanding of business process improvement, benefit and risk management.
Translated Company Description
Company Description
An innovative place to work
There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.
We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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