Are you up for the challenge and to gain experience with the latest digital technologies and innovations? The New and emerging capabilities in Digitalization present a unique and interesting set of challenges as many are delivered through vendors and technologies which may not be “traditional IT”. This is your chance to play a part in developing products that will drive us to identify and embed modern technologies, that continuously bring us a competitive advantage in IT operations. Join Shell and let us continue to deliver world-class services.
Where you fit
The IT Operations Lead is accountable for handling all the MI-related Business Activities.
What’s the role
As the IT Operations lead, you liaise with Business and Delivery Vertical to represent GF SOM Analytics on the Operating Plan, Service reviews, SLA and projects within the landscapes. Be E2E accountable for the Operate Landscape lifecycle, working with the Business Interface and Delivery Verticals to enable innovation.
Other responsibilities include:
Coordinating and monitoring data distributions, data archiving, reorganization and housekeeping activities in relation to the application(s) environment.
Meeting the business-driven ESM KPIs for their landscapes, and proposing and implementing necessary Return to Green plans and overall Service Improvements.
Have a broader understanding of the environment to be able to provide additional insight into problem-solving that has a greater benefit for the larger community.
Own the DRP and provide assurance that technical and organization facilities for IT business continuity are implemented and guaranteed.
Handle escalations on delivery of services.
Ensure compliance with SOX controls and reporting
Perform quality checks on the control tasks executed by the team and ensure that the specific task is carried out as per the work instructions
Participate in the improvement process for controls execution that leads to top-quartile performance
What we need from you
Graduate / Post Graduate or equivalent with relevant experience preferably in Application Support.
At least 8 years of experience in an application support environment or in managing a support team. Beneficial to also have experience with project coordination/participation.
Knowledge of financial processes related to Group Reporting.
Knowledge and hands-on experience on any of the 2 technologies SAP NetWeaver, SAP BW, SAP BPC, EPM and SAP BI4 Reporting (or equivalent).
Knowledge and hands-on experience in any of the 2 technologies SAP HANA, SAP Analytics Cloud, BW on HANA, SAP Fiori Apps and SAP PaPM.
Knowledge and hands-on experience in any of the 2 technologies SAP/4 HANA, CFIN, SAP Group Reporting, SAP GRC.
Proven record of people management skills, including working in a global/regional/virtual environment with diverse cultures.
Language: Fluent in English (oral and written).
Team player, works effectively and communicates well with all levels of organization (business and IT).
Able to assess & handle critical situations, and coordinate with many team players to restore normal IT service.
Proven ability to work collaboratively & influence others in a virtual cross-functional, multi-application, multi-service provider environment problem-analysis
Experience in troubleshooting team members.
Operate effectively with minimal supervision.
The job implies working in shifts.
Strong interpersonal and communication skills.
Ability to deal with conflict and ambiguity effectively.
Functional understanding of the ITIL processes, e.g., Incident Management, Problem Management, Change and Release manage provider
Good customer-facing, interpersonal and communications (oral and written) ski macros
Strong problem-analysis and troubleshooting skills.
Very good learning attitude.
Strong relationships with others involved in providing end-to-end support (infrastructure, supplier, etc.).
Knowledge and experience in ensuring supportability and transition of new solutions and tooling into support.
Able to work in a cross-functional, multi-application, multi-service provider environment.
Knowledge of excel and specifically in advance pivoting and macro’s would is preferred.
COMPANY DESCRIPTION
Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its business footprint in Information Technology, Projects & Technology, Finance Operations, Integrated Gas, Downstream & Upstream spread across more than 7 main locations.
An innovative place to work
Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…
We are creating a space where people with disabilities can excel through a transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there. We are striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. We consider ourselves a flexible employer and want to support you in finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
As an equal opportunity employer, combining our ideas through a creative, collaborative environment and global operations – we have developed and will continue to nurture a unique workplace with an impressive range of benefits to ensure that joining Shell is an inspired and rewarding career choice for everyone.
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
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