Purpose & Accountabilities:
An OLM Analyst typically works in Landscape Management or Service Management teams and is responsible to continually monitor and measure service performance to ensure reliable and secure delivery of application and infrastructure services to business end users. They also get involved in change and/or enahancement requests to application landscapes/infrastructure components to ensure changes are released into the Production environment without an impact to service continuity. OLM Analysts are also involved in Problem and Incident Management processes for the application landscape OR infrastructure services they are responsible for. In this area they ensure incidents are appropriate escalated and resolved while at times also providing deep technical expertise to troubleshoot issues.
The OLM Analyst is responsible to continually monitor and measure service performance to ensure reliable and secure delivery of application and infrastructure services to business end users. They also get involved in change and/or enhancement requests to application landscapes/infrastructure components to ensure changes are released into the Production environment without an impact to service continuity. OLM Analysts are also involved in Problem and Incident Management processes for the application landscape and infrastructure services they are responsible for. In this area they ensure incidents are appropriate escalated and resolved while at times also providing deep technical expertise to troubleshoot issues.
Accountabilities:
Special Challenges:
Primary Skills:
1. Hands on experience on Microsoft technologies- .Net (ASP.Net, C#), SQL server , Azure (Good knowledge of Cloud infrastructure, SaaS & PaaS Application support and delivery processes) & Windows servers.
2. Good experience on application operations and support process (Preferred ITIL)
3. Strong vendor and stakeholder management skills
Secondary Skills:
Leadership skills
Disclaimer
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