ShipBob Inc Looking for Headquarters IT Administrator at New Delhi, Delhi Full Time

Title: Headquarters IT Administrator

Location: ShipBob India

As a member of the ShipBob Team, you will benefit from an environment where everything is achievable. We aim to be a place where you can:

Write Your Career Story. Because we are solving some of the most difficult problems in global commerce, you have the opportunity to write the story that will make your career.

Experience Global Impact and Global Connection. At ShipBob we benefit from diverse cultures and perspectives in service of the global community.

Grow With An Ownership Mindset. We believe that great innovation comes from great transparency. We are more resilient and more creative when we have an inclusive and transparent culture where everyone knows our strengths and opportunities.

Role Description:
As a Headquarters IT Administrator, you’ll be responsible for the administration and support of all fulfillment center IT hardware and network systems. A Fulfillment Center IT Administrator will have the ability to work and make decisions independently in a fast-paced production environment and have the ability to prioritize work based on department and production objectives.

About You:
At ShipBob, we’re looking to bring on board people who embody our core values:

Be Mission-Driven. We want team members that are passionate about helping entrepreneurs improve their business, and bring that passion every day.

Be Humble. We have ambitious goals, and our team members understand that success or failure depends on us working together and leaving egos at the door.

Be Resilient. Logistics is a complicated business. So is software. We value team members that never give up and keep iterating until a problem is solved.

Be a Creative Problem Solver. As a startup, we value smart, innovative solutions to complex problems. We fall in love with the problem, not our “favorite” solution.

What you’ll do:
Be the first point of contact when hardware or network issues arise.

Be available for on call support including weekends and holidays.

Troubleshoot and resolve system hardware.

Provide support for desktops, laptops, printers, peripherals, networking infrastructure and other computer related devices.

Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

Complete RMA processes for various brands and models of IT equipment.

Participate in periodic maintenance and infrastructure improvement projects after hours, and on weekends.

Provision and maintain user accounts.

Provision and maintain computer accounts.

Asset tag and track all the IT assets and inventory.

Ensure all incidents are tracked in the ticketing system.

Complete daily preventive maintenance checks and services.

Ensure consistent process implementation across the team through regular communication.

What you’ll bring to the table:
Experience working in a cloud first infrastructure environment.

Experience troubleshooting Windows 10 laptops, desktops, and All In One devices.

Experience maintaining Zebra thermal printers, PCs, and 2D barcode scanners.

Experience troubleshooting and maintaining wireless networks in industrial production and office environments.

Experience administering users and groups in Microsoft Azure AD.

Experience managing devices via Microsoft Intune, vmware AirWatch, Citrix XenMobile or similar leading industry MDM.

Experience troubleshooting and maintaining CCTV and access control systems.

Experience troubleshooting and maintaining Apple Gen 6+ iPods, iOS 12+.

Experience managing users, and groups in Google GSuite.

Experience interacting with, and assisting remote network engineering teams.

Ability to prioritize work based on department and production objectives.

Inventory Management skills.

Excellent written and verbal communication skills.

Experience managing a cloud PBX service (Nextiva).

A+, Network +, ITIL or other IT industry standard certifications.

Measurement device calibration (dimensioning devices and systems, scales).

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About Us:
ShipBob is a cloud-based logistics platform that partners with over 7,000+ e-commerce businesses to help make their entrepreneurial dreams a reality. We offer a full suite of fulfillment solutions for our merchants, including the ability to improve their transit times, shipping costs and deliver best in class experience to their customers. With an almost 100% accuracy rate in fulfilling orders and orders shipped on time, our merchants can count on us to deliver excellent service.

As one of the fastest growing tech companies in Chicago with over $330M+ raised from blue-chip investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners and SoftBank Vision Fund 2, our goal is to continue to be the #1 best fulfillment technology in the industry.

Reports to: Senior IT Manager

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Internal Use Only, Requisition #: POI-69

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