We are hiring for one of our MNC client for the role of Desktop Support Engineer.
JOB DESCRIPTION:
Position : Desktop Support Engineer
Location : Pune (Hinjewadi )
Experience : 2+ years
Notice Period :Immediate Joiner/30 days
Salary : 3.5 LPA
Minimum 2 yrs of exp.
Male candidates and graduation mandatory
Worked as a Desktop Administrator 2-3 years
Support end user VIP users.
Hands on Exp.
Windows 7, Windows 8.1, Windows 10
Soft-Skills
Good communication skills (Verbal, Written), team player, leadership skills
Flexible to work in shifts / Locations
Technical skills and knowledge
⁻ Very good knowledge on Windows ver 7, ver 8.1, ver 10, etc. Complete Hands-ON.
⁻ Basic knowledge on Windows Server 2012, Virtual Platform VMWARE. Cloud Technology,
⁻ Clear understanding and working knowledge on DNS, DHCP, Networking
⁻ Basic Configuration knowledge on MS Exchange, O365 Messaging, Active Directory, DHCP, DNS, etc. at Desktop level
⁻ Microsoft Office 2010, 2013 and other common desktop applications
Networking skills including TCP/IP and the ability to configure network printers
⁻ Awareness of all mainstream mobile technologies (Android, Apple etc.)
Kindly prepare as per the below skills.
Microsoft Windows 7, Windows 10 with strong technical skill to install, configure and troubleshoot operating system issues by analysing System Event logs/ system behaviour and / or performing various updates/ upgrades instead of just formatting the machine.
How to access Registry and various common Registry settings.
Skilled enough to diagnose the hardware issues specific to Desktop, Laptop, Printers, and Scanners.
Troubleshooting skill on Microsoft Outlook 2007/ 2013 and MS Outlook 2016
Ticket categorization, Work-log update, SLA/ Ticket monitoring in terms on Assigned, Work-in progress, Pending.
Must have worked in SLA driven service. SLA/ OLA definition (Response/ Resolution). Impact understanding on SLA miss.
Understanding to tools like Ping, Tracert etc., Net Meeting, RDP, SCCM, NAC, McAfee Antivirus and its usage.
Client installation/ re-installation, DAT update
Definition and understanding to DNS, DHCP, Switch, Router, Gateway, LAN, WAN, Subnet, Subnet Mask, VLAN, Wireless Access Point, Wireless configuration etc.
Hands-on awareness to OneDrive, SharePoint, Exchange Online, Skype for Business
Definition of Incident, Problem, Change, KEDB, SLA/OLA
Job Type: Full-time
Salary: ₹24,000.00 – ₹25,000.00 per month
Benefits:
Shift:
Ability to commute/relocate:
Education:
Experience:
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