Key Accountabilities:
departmental SLAs and to the agreed quality standards – in order to drive optimum service to Customers
Teams using the internal ticketing system and to monitor progress through to resolution, keeping Line Manager or
Team Leaders informed
issues.
contact with reference numbers issues for each contact.
Skills and experience:
About Us
SHL helps companies optimize performance and productivity through deep people insights. Our market-leading people analytics and technology equip leaders and their teams to make confident, data-driven talent decisions that lead to stronger business outcomes.
We anticipate, and help organizations solve, their most pressing talent challenges. Our science and technology maximize the potential of people through data driven insights, an unmatched portfolio of products, engaging experiences built on science and global expert services. From Talent Acquisition through Talent Management we create diverse, agile, and innovative workforces across the globe. We need highly motivated people to join our dynamic global team. We’re driven by Strong Connections, Curiosity, Fearless Innovation, and Impact.
More at shl.com.
What SHL can offer you
A culture comprised of diverse, global teams who have a passion for collaboration and client service.
A comprehensive benefits package.
Support, coaching, and on-the-job development to achieve career success.
The ability to engage, influence, and impact a broad array of the world’s leading executives.
Our mission is to maximize people’s potential.
At SHL, we love what we do and the good it creates for our customers and our people, it’s our obsession. Our culture is inclusive; we embrace diverse perspectives and collaboration to drive forward innovation and growth.
We build strong relationships based on honest conversations, ongoing feedback and a healthy dose of fun.
We challenge, inspire and develop each other, which empowers us to own our destiny and our careers.
We support each other – always. If this is important to you, consider a career at SHL.
SHL is an equal opportunity employer.
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