SHL Looking for Global Service Desk Engineer at Gurgaon, Haryana Full Time

Vacancy Name Global Service Desk Engineer

Requisition No VN2588

Time Type Full Time

Location Gurgaon Office

Additional Location

Country India

Job Description

Do you want to bring insight and objectivity to critical workforce queries?

Come grow your career with SHL

Our Global Service Desk provides both in-person and phone-based assist to SHL staff across the globe. This is an outstanding position for candidates who have excellent technical and customer service experience and enjoy guiding a wide-variety of accountabilities while working in a growing global environment.

• Proven experience working on an IT Service Desk strongly preferred
• Troubleshoot and provide resolution upon initial contact when possible, using remote management tools
• Escalate or re-assign tickets to other departments when required
• Maintain accurate up-to-date status on all tickets
• Ensure no tickets are older than 3 days in personal queue
• Provide walk up/local IT support for hardware and software issues

About Us

We unlock the possibilities of businesses through the power of people, science and technology.

We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation.

When you inspire and transform people’s lives, you will experience the greatest business outcomes possible. SHL’s products insights, experiences, and services can help achieve growth at scale.

What SHL can offer you

An inclusive culture.

A fun and flexible workplace where you’ll be inspired to do your best work.

Employee benefits package that takes care of you and your family.

Support, coaching, and on-the-job development to achieve career success.

The ability to transform workplaces around the world for others.

SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible.