Address user tickets regarding hardware, software and networking
· Walk customers through installing applications and computer peripherals
· Ask targeted questions to diagnose problems
· Guide users with simple, step-by-step instructions
· Conduct remote troubleshooting
· Test alternative pathways until you resolve an issue
· Customize desktop applications to meet user needs
· Record technical issues and solutions in logs
· Direct unresolved issues to the next level of support personnel
· Follow up with clients to ensure their systems are functional
· Report customer feedback and potential product requests
·
Desired Skills and Requirements:
Technical Skills:
· Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
· Hands-on experience with Windows/Linux/Mac OS environments
· Working knowledge of office automation products and computer peripherals, like printers and scanners
· Knowledge of network security practices and anti-virus programs
· Ability to perform remote troubleshooting and provide clear instructions
Soft Skills:
· Excellent problem-solving and multitasking skills
· Communication
Job Types: Full-time, Regular / Permanent
Pay: ₹15,000.00 – ₹22,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Ability to commute/relocate:
Education:
Experience:
Speak with the employer
+91 9552517831
Expected Start Date: 27/04/2022
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