Shro Systems Pvt Ltd Looking for Desktop Support Engineer at Hyderabad, Telangana Full Time

Address user tickets regarding hardware, software and networking

· Walk customers through installing applications and computer peripherals

· Ask targeted questions to diagnose problems

· Guide users with simple, step-by-step instructions

· Conduct remote troubleshooting

· Test alternative pathways until you resolve an issue

· Customize desktop applications to meet user needs

· Record technical issues and solutions in logs

· Direct unresolved issues to the next level of support personnel

· Follow up with clients to ensure their systems are functional

· Report customer feedback and potential product requests

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Desired Skills and Requirements:

Technical Skills:

· Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role

· Hands-on experience with Windows/Linux/Mac OS environments

· Working knowledge of office automation products and computer peripherals, like printers and scanners

· Knowledge of network security practices and anti-virus programs

· Ability to perform remote troubleshooting and provide clear instructions

Soft Skills:

· Excellent problem-solving and multitasking skills

· Communication

Job Types: Full-time, Regular / Permanent

Pay: ₹15,000.00 – ₹22,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

Supplemental Pay:

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

Speak with the employer
+91 9552517831
Expected Start Date: 27/04/2022