Address user tickets regarding hardware, software and networking
· Walk customers through installing applications and computer peripherals
· Ask targeted questions to diagnose problems
· Guide users with simple, step-by-step instructions
· Conduct remote troubleshooting
· Test alternative pathways until you resolve an issue
· Customize desktop applications to meet user needs
· Record technical issues and solutions in logs
· Direct unresolved issues to the next level of support personnel
· Follow up with clients to ensure their systems are functional
· Report customer feedback and potential product requests
Job Type: Full-time
Pay: ₹12,000.00 – ₹20,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Ability to commute/relocate:
Education: