Your profile
Bachelor’s / Master’s degree in technology
2-4 years of total working experience in a similar role including:
Hands-on experience working with digital media tools and application like Xuniplay
Experience working with ServiceNow as a part of resolver group
Experience with troubleshooting issues and coordination with multiple stakeholders
Extensive experience in vendor coordination / management to get the issues resolved within the agreed SLAs
Critical thinking skills and ability to work under pressure in a global and disperse environment.
Flexible and adaptable; able to work in ambiguous situations; Good organizational skills.
Clear, logical, and effective verbal/written communication skills
High responsiveness and keen perception.
Organized, ability to work independent and within a team to achieve given objectives
Your responsibilities
Ensure accurate and timely resolution of all assigned issues and requests in a highly professional service environment by coordinating with vendors and other stakeholders
Create and maintain strong operational relationships with internal and external partners and other key stakeholders.
Process Documentation regarding the assigned topics and keeping them up to date
Develop, foster and maintain highly effective customer interaction
Accurately document all work performed through ticketing system including details and outcomes
Maintain a proactive approach to operational and service issues, always aim to improve service KPIs and user experience.
Your opportunities for personal growth
be part of an international, multicultural and diverse team
work independently
work creatively
LET’S TALK ABOUT US
“Let’s make tomorrow different today” is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future.
In our Business Functions we enable our organization to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.
[Department Information]
MORE INSIGHTS
Be Energized. Be you.
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is fueled by at least 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society. All of society.
Organization: Information Technology
Company: Dresser-Rand India Private Limited
Experience Level: Early Professional
Job Type: Full-time
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