Siemens Healthineers Looking for IT Business Partner and Application Manager at Bengaluru, Karnataka Full Time

Job Description – IT Business Partner and Application Manager (ITBP&AM)

Title

IT Business Partner Bangladesh / factories and Application Manager,

Description

The IT Business Partner and Application Manager (ITBP&AM) will have the overall responsibility to serve as the strategic interface with assigned business units or functional area for the purpose of business technology strategy development, solution discovery, End-to-End service management for IT applications, risk management and relationship management.

The IT Business Partner and Application Manager will work with the senior level management, business units and corporate staff executives to develop the technology strategy that is integrated with IT and across all business units and serve as the contact person for the business process owner on all technical as well as service-related questions, working closely with application support team (internal/external).

Key Responsibilities

The IT Business Partner and Application Manager has two main role and responsibilities namely Business Partner Management and Application Management, which are detailed below:

Business Partner Management:

• Responsible for the development and implementation of solution roadmaps and to ensure successful introductions across the organization and with customers.
• Collaborate with management to develop annual budgets for respective business areas.
• Develop solution concepts and business cases for new investments.
• Perform business analysis and prepare recommendations and business plans as needed.
• Create and analyze relevant information and develop recommendations for senior management.
• Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors.
• Possess a broad knowledge of most technical and business resources and use them to effectively coordinate team members and external resources.
• Create shared vision of their respective solutions and facilitate decision making and arbitration relating to trade-offs both within and between different solution platforms.
• Develop and implement sound rationale for portfolio management and managing product phase-in-phase-out plans, proactively anticipating gaps and overlaps within the portfolio.
• Create consensus with other functions as to the timing of solution introductions and withdrawals.
• Oversee the launch of solutions and help to maximize the positive impact on the organization.
• Identify, screen, and evaluate new solution opportunities to address unmet (internal and external) customer needs.
• Partner with key staff members to create strategic business plans.
• Possess strong analytical skills, including understanding of business economics/financial resources.
• Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
• Collaborate with architecture/operations teams to ensure solution compatibility with company standards and with the Project Management Office on the intake process and prioritization of candidate projects across the company.
• Participate in strategic and budgetary planning processes, prepare, and administer work unit operating budgets; provide recommendations on desired policies and goals and implement new/revised programs according to established guidelines.
• Participate in field research in pursuit of new solutions and to evaluate the applicability and usefulness of current solutions.

Application Management:

• End-to-End responsibility for service management of a set of applications.
• Serve as contact person for business process owner on technical and service-related questions.
• Be the interface between business with their analytical demands and the implementing IT groups.
• Technically responsible for the operation of our IT services, Continuous monitoring of cloud services, logs, Security services, Vulnerability management & timely application of required patches, Software management to ensure proper confidentiality, integrity & availability of services.
• Ensure IT System compliance with various internal and external policies (e.g., regarding IT, quality, information security, legal and data privacy regulation).
• Support business in completing necessary IT, Infosec and Data privacy related compliances.
• Drive/participate in business continuity planning, DR testing, data back up and restoration testing.
• Coordinate the technical implementation of IT service adjustments resulting from customer requirements and manage security incidents.
• Responsible for the ITSM processes such as Change, Problem and Incident Management Process.
• Responsible for creating and tracking of a roadmap as well as release management.
• Run the test management for the respective services.
• Plan and coordinate the go live together with your stakeholders, e.g., incl. user acceptance tests.
• Manage the different vendors involved in the provisioning of the Service.
• Control of services in terms of budgets, deadlines, and quality (SLAs).
• Guarantee of customer satisfaction via service level management with monitoring of service quality (service reviews).
• Ensure integration of IT solutions in the company’s ecosystem.
• Coordinate implementation of requirements, ensuring compliance with process-related, functional, technical specifications, and fulfillment of all quality-related requirements, such as documentation.
• Work in a regulated environment following defined processes, procedures to ensure quality.

Education, Experience and Knowledge/Skills

Education:

• Hold an engineering or equivalent degree in information technology, computer science or in a related field. Master’s Degree in Business Administration (preferred)

Experience:

• 15+ years of work experience.
• Experience in developing and executing strategic plans and/or project portfolios
• Good knowledge and understanding of IT Applications.
• Working in IT in cross-functional teams; especially in the areas of Application Life Cycle Management (ALM), Application Service Management and Project Management.
• Good knowledge and understanding of the IT space – Infrastructure, Applications, Cybersecurity, ITSM, ITIL framework/concepts, Agile / Scrum / DevOps methodologies.
• Knowledge with various information technology areas (e.g., Cloud Technologies).
• ITIL / PRINCE2 / PMP / ScrumMaster / CISSP certifications will be an added advantage.

Non-Technical Skills:

• Strong analytical, technical, functional, critical thinking and problem-solving skills.
• High customer orientation and focus on Quality.
• Team player with intercultural skills.
• Ability to effectively work together with colleagues and partners around the globe.
• Strong written and oral communication skills
• Excellent Presentation skills
• Highly self-motivated and directed
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation

Work Conditions

• Availability for 5 days per week.
• Flexibility in work hours to suite multiple time zones
• Extended work hours as per Business requirement.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

An independent, self-driven, reliable, and customer-oriented way of working rounds off your profile.

Organization: Siemens Healthineers

Company: Siemens Healthcare Private Limited

Experience Level: Experienced Professional

Full / Part time: Full-time