Siemens Industry Software (India) Private Limited Looking for Mendix – IT Support Specialist at Pune, Maharashtra Full Time

IT SUPPORT SPECIALIST

REGION: APAC (Pune, India)

MANAGE, IMPROVE, AND INNOVATE.

GET READY TO USE YOUR TECHNICAL SKILLS TO GO FOR THE BEST SOLUTION.

Every day you will work on the most diverse cases for the first line support of Mendix.

Dedicated and goal-oriented, you will manage various work environments and take responsibility for making available, keeping, and improving the Mendix workplaces, including applications. Variety in your work is guaranteed!

You will work closely with our solution groups’ system administrators and IT specialists. With your stellar communication skills, service-oriented attitude, and the will to solve problems, you will surprise the customer time and again with a quick solution.

ABOUT US

Mendix is part of the Siemens organization. Going towards global support with EMEA, APAC, and US region colleagues, we will soon go with a follow-the-sun 24/5 approach.

COVID-19 SITUATION

While the future still includes working from home, after Covid-19, you will be expected to be in the office 1 or 2 days per week. Our office is located in Pune, India.

OUR TECHNOLOGY STACK

Windows 10

macOS

Office 365 applications and portal

Azure portal

Active Directory (on-premises and Cloud)

Intune

SharePoint

Exchange Online

Microsoft Teams

GOT WHAT IT TAKES?

You have at least a high school diploma.

Three years of proven experience as a First-line support engineer.

Strong communication skills. You know how to cope in every situation. By asking the right questions in combination with giving some reassurance, you know how to map out and solve problems at lightning speed.

At least one certificate for ITIL Foundation 3 or 4, Windows 10/11, or Microsoft Office 365.

A structured style of working. This means you always have an overview and knowledgeable insight into resolving issues and closing active cases.

COMPETENCES

Good written and oral communication

Customer and service-oriented

Friendly

Teamwork

Stress resistant

Quality-oriented

Flexible working hours, sometimes working in the evening and the weekend

Ability to run standby shifts

RESPONSIBILITIES

First and second-line activities: troubleshooting issues, advising the end-user for a solution, setting up meetings to resolve the outstanding problems.

Executing changes and user requests.

Registering & monitoring tickets until closing.

Proactively identify potential problems & initiate steps towards a possible resolution.

Part of a project group concerned with continuously improving, coming up with new ideas for further optimization of the day-to-day activities.

LANGUAGES

Must be fluent in English

Organization: Digital Industries

Company: Siemens Industry Software (India) Private Limited

Experience Level: Early Professional

Job Type: Full-time