Perform strategic data analysis and research within SAP & other data structures to support business processes and strategy and discuss results with team leads and customers. Process large amounts of data from multiple sources and extract relevant insights. Gather requirements from clients, customers or end-users and build predictive models & ensure the models are robust enough to be used in production
Change the future with us
The candidate will be part of the global service and application management team for low code platforms (Mendix and PEGA)
End-to End responsibility for service & application management in process automation and digitalization
Management of IT implementation projects to support process automation and digitalization
Trigger and coordination, tracking, escalation of support tickets across the different systems (e.g. EAI, Data Lake, SAP systems, others)
Analyzing problems (repeating incidents) and coordinating affected support groups
Initiator and driver of emergency support process
Central point of contact for key users and application owner
E2E Change Request Process handling – evaluate CR, clarify with CR requestor/Application owner, estimation, implementation, testing, go-live
Assure compliance regarding data protection and information security
DevOps, Test Management and Test automation
Provider Management
Reporting of service status and key figures
Risk management
We don’t need superheroes, just super minds
3+ years of experience in IT service and/ or project management, ideally in the area of business process management applications and/ or low code platforms (ideally PEGA / Mendix)
Experience in Process Automation or Workflow topics
Experience of working in an international team and environment
Skills:
Fluent English
Strong communication capabilities and customer orientation
Experience in managing a global service / global application
Experience Provider management
Technical background and expertise with the ability to learn technical concepts and understand technical issues in a way to coordinate their resolutions
ITIL
Agile Project Management
We’ve got quite a lot to offer. How about you?
This role is based in Mumbai. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We’re dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.
Organization: Information Technology
Company: Siemens Technology and Services Private Limited
Experience Level: Experienced Professional
Job Type: Full-time